I'm getting a little confused with what to do here, so would appreciate any advice.
Was with ADSL24 for a few years, but since they were taken over by Coms, the service has gone downhill and I'm consequently looking at a switch.
Presently use BT for line rental together with TalkTalk as a CPS on the line. Also user 18185 for the odd mobile call when we remember to use it. BT is around £18 a month with line rental and caller display, TalkTalk is anything from £10 to £50 for calls. Mixed daytime, mobile, evening and weekend calls. 18185 is less than £5/month typically.
I live literally 50 yards from the Exchange, so get 16-20 Mbps on ADSL2+. Exchange has been fibre enabled recently, but because I'm very close to the Exchange, I'm on an Exchange Only (EO) line, so no FTTC/FTTP for at least 6 months I'm told.
I should have done something about all this years ago, but with a hectic life, it's something I've never got around to.
What I'm looking for is a way of reducing bills and improving service. I need a reliable phone and internet service as I just can't afford the hassle of dealing with problems, so I'm happy to pay a little more if I get good service in return.
Tempted by Zen's Home Phone Plus at £17.35 (with 5000 inclusive minutes to landlines). I'm told by Zen it will still work with 18185, so mobile calls will still go through that. Plus Zen's £18.37 Zen Lite ADSL2+ package (50GB limit). Total would be £35.72 per month plus say £5-10/month on mobile calls.
I generally prefer to avoid the big companies as service levels seem to suffer. Plus I like the idea of a 1 month rolling contract with the likes of Zen. Slighly put off by the latest reviews of Zen suggesting that customer service recently has been bad.
The only other option which seems appealing price wise is the EE package deal which allows you to add 1000 minutes of mobile calls a month for just £5. Total for 20Gb download limit (a bit too tight) and line rental is £40.70 per month. (There do appear to be good new customer offers/cashback etc about that would sweeten the deal though). Obvious downsides appear to be EE's customer service and general 'big ISP' packet shaping etc.
Anything I've missed out, or not considered?
Would appreciate any advice here.
Thanks in advance!
Edited by BigAde (Mon 21-Jul-14 11:42:16)