Well if/when you get to talk to the right people there really not that bad!!
Frankly reading the reviews of the competition was enough to make me stay
After all most reviews are written by disatisfied people in the heat of there problems!
Good points about plusnet.....
I have NEVER had any kind of billing problem with them.
I have never experienced network congestion at night BUT I am only operating a few Mbps.
They are apologetic if you get treated badly.
They do some good deals.
0800 phone number.
They are quick to recognise and fix there network problems, outages are rare and short.
Problems drop through the cracks and can be frustraiting to resolve, but from other peoples experiences this is no different to anybody else
So till next time I get a problem I am happy with plusnet, I have been with them since about 2008! (ex Pipex)