I am due to move to a new house, which has FTTC available and am wondering which ISP would be best for me. I work from home most of the time (for now) and need reliable internet connection.
I am currently on ADSL2+ product from Vivaciti and the service is generally good. Occasionally, I get slowdowns in, what I assume, routing, which can last a day but other than that, it's OK. Customer service is also OK but only OK.
So, I am now considering my options. I don't want to go with any big ISPs as I want to only deal with UK based support who actually have a clue. BT don't, Virgin don't, PlusNet is OK but I find their support slow-responding to issues. I also want to have a phone line supplied by the same company providing me with internet, so that I don't have to deal with BT directly in case of issues.
I've pretty much narrowed it down to three: Vivaciti, IDNet and Zen, based on pricing and offers. The question is: which one?
I like the fact that IDNet offer a nice Billion modem but they are the most expensive of the three. It's also important that there's no traffic shaping of any kind (or at least none that I would notice). I do a bit of p2p, so would like this not to be affected. I also know that Vivaciti don't block certain sites, such as TPB etc., but do the others?
Usage cap needs to be relatively generous. I'd say I don't download more than around 200Gb per month but I don't want to be restricted
Any advice appreciated.
Vivaciti (Enta) ADSL2 19Mbit