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Standard User gilesp
(regular) Sat 28-Nov-15 12:55:51
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Sky vs BT for fibre


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I'm comparing the two biggest fish in my pond for fibre. Base monthly costs are identical for seemingly identical packages (basic unlimited Fiber up to 40Mbps, plus phone)

BT are slightly cheaper up front for setup fees, offer 24/7 tech support and £100 prepaid credit-card as an incentive.

Is it a no-brainer? Am I missing something, after the dust has settled and we've spent the £100, am I going to regret going with BT over Sky?
Standard User BatBoy
(sensei) Sat 28-Nov-15 20:01:41
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Re: Sky vs BT for fibre


[re: gilesp] [link to this post]
 
Depends what you want it for
Standard User gilesp
(regular) Sat 28-Nov-15 20:51:06
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Re: Sky vs BT for fibre


[re: BatBoy] [link to this post]
 
Bit of everything really: web games, media, work.. the usual


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Standard User BatBoy
(sensei) Sat 28-Nov-15 21:01:41
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Re: Sky vs BT for fibre


[re: gilesp] [link to this post]
 
BT is good for BT Sport, roaming wifi, remote calling app, good wireless router but bad for routing, throttling, email, streaming,

Sky good for routing, streaming, email, and has a bit of remote wifi over the _cloud, but poor router and tv totally separate.
Standard User jb66
(committed) Sat 28-Nov-15 21:02:27
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Re: Sky vs BT for fibre


[re: BatBoy] [link to this post]
 
Both equal to me, upload speeds etc so I would go with the cheapest
Standard User gilesp
(regular) Sat 28-Nov-15 21:07:00
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Re: Sky vs BT for fibre


[re: BatBoy] [link to this post]
 
Interesting breakdown - thanks.
Standard User Kr1s69
(knowledge is power) Sat 28-Nov-15 21:53:36
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Re: Sky vs BT for fibre


[re: gilesp] [link to this post]
 
I'm with BT now, before that I was with sky for years.

BT's 24/7 support may seem good but it's truly terrible. Most of the time you'll end up with a call centre in India where BT have clearly skimped on the cost - they're considerably worse than other call centres in India.

I've resorted to forum based tickets which take days to respond, and even then one ticket was resolved quickly and the other took ages.

On the other hand, BT's router is much better.

Kris

BT Infinity
Ashington (Northumberland) Exchange
Standard User BatBoy
(sensei) Sat 28-Nov-15 21:58:56
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Re: Sky vs BT for fibre


[re: Kr1s69] [link to this post]
 
Unfortunately BT banned me from their forum so I was unable to raise problems there and had to resort to the phone instead. Because BT India are truly awful I could only raise problems using the UK Loyalty Team who only work office hours Monday to Thursday. I don't think they bother coming in to work on Friday.
Standard User Michael_Chare
(experienced) Sun 29-Nov-15 10:14:06
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Re: Sky vs BT for fibre


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
BT is good for BT Sport, roaming wifi, remote calling app, good wireless router but bad for routing, throttling, email, streaming,

Sky good for routing, streaming, email, and has a bit of remote wifi over the _cloud, but poor router and tv totally separate.
What do you mean by 'bad for routing'?

I have an old BT Home Hub and I did find that I could not set it to use a 10.x.x.x network.

Michael Chare
Standard User BatBoy
(sensei) Sun 29-Nov-15 12:48:39
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Re: Sky vs BT for fibre


[re: Michael_Chare] [link to this post]
 
I mean that packets often take a meandering route through the BT network before getting to their destination. This means there are many pinch points which could result in throttling due to congestion.
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