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Standard User M1ke_a
(newbie) Thu 31-Dec-15 18:12:00
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Moving from TT to Zen (fibre)?


[link to this post]
 
Hi all; 1st post here and apols in advance for the book wink.

My broadband was originally with Pipex who are now Talktalk. We've started having line problems recently and TT's cust service is as Cr@p as the reviews state.

My exchange is SDHYWRD which is Zen LLU and I'm less than 200m from my nearest cab and 1.5K from the exchange. Until recently I've been getting over 16Mb on normal broadband.

The 2 Zen options cost more than BT (who we use for phone) but is it a case of paying for what you get? Would they offer a better (customer) service in general and and possibly a less busy service technically?

Thanks in advance
Standard User RobertoS
(elder) Thu 31-Dec-15 19:18:40
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Re: Moving from TT to Zen (fibre)?


[re: M1ke_a] [link to this post]
 
A note for other readers - also see this thread.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User M1ke_a
(newbie) Tue 05-Jan-16 11:20:12
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Re: Moving from TT to Zen (fibre)?


[re: RobertoS] [link to this post]
 
Anyone have any thoughts on whether moving to Zen will be a good thing?


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Standard User derekdel
(regular) Tue 05-Jan-16 18:24:40
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Re: Moving from TT to Zen (fibre)?


[re: M1ke_a] [link to this post]
 
Must admit I like Zen, price point per service provided is spot on.
If you can get on their own LLU then I wouldn't hesitate to be honest as it is one of the best networks.

Customer services are quite good, I wouldn't say 'perfect' but then again who is? Very polite and knowledgeable even when dealing with major problems [not their fault, BT's]

I wish I could get on their LLU unfortunately I'm stuck on the BT network for the backhaul.

Go for it.

ZeN Line 1 BQM
ZeN Line 2 BQM
BT Backhaul sucks
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