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Standard User knicol46
(learned) Thu 04-Feb-16 10:32:58
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Fuel BB


[link to this post]
 
Tried to phone customer services on their 08000363839 number this morning. message on line says their closed. Sales line opened though. Drives me mad when companies abandon existing customers.
Standard User hk11
(fountain of knowledge) Thu 04-Feb-16 19:10:41
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Re: Fuel BB


[re: knicol46] [link to this post]
 
If you paid via credit card the credit card company is joinly responsible. wink


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User JohnR
(eat-sleep-adslguide) Thu 11-Feb-16 21:00:24
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Re: Fuel BB


[re: hk11] [link to this post]
 
In reply to a post by hk11:
If you paid via credit card the credit card company is joinly responsible. wink


What about Debit Cards or a Direct Debit?

Please explain this Jointly responsible on a credit card please.

\_0-0_/ AdsL is Hell \_0-0_/
To Infinity
Wats SUP doc.... You using too much.....


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Standard User MCM
(fountain of knowledge) Thu 11-Feb-16 21:27:51
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Re: Fuel BB


[re: JohnR] [link to this post]
 
Credit card companies are jointly responsible with the retailer if something goes wrong with a purchase. The goods or service purchased must cost between £100 and several £K, I think at least £20K . This comes from Section 75 of the Consumer Credit Act 1974.

Direct Debits and Debit cards do not involve credit and are thus outside the act.
Standard User hk11
(fountain of knowledge) Thu 11-Feb-16 23:32:31
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Re: Fuel BB


[re: JohnR] [link to this post]
 
No ptotection if paid by other means.

See http://www.moneysavingexpert.com/shopping/section75-...


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User JohnR
(eat-sleep-adslguide) Fri 12-Feb-16 11:25:15
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Re: Fuel BB


[re: hk11] [link to this post]
 
In reply to a post by hk11:
No ptotection if paid by other means.

See http://www.moneysavingexpert.com/shopping/section75-...


If you are going to pass information at least make sure it is correct....

Ever heard of the "direct debit indemnity" or the Visa/Mastercard chargeback schemes ???? I guess not....

Both of which could come into play if the OP had paid in advance for the service and it was no longer being supplied. But if it was a monthly payment then it would depend on in arrears or advance.

Given that Fuel BB seems to still be trading (maybe OP misunderstood the message) and it was simply the department was not open at that point.
It seems to be a moot point anyway.

But CCA would not come into play if the OP was paying monthly unless the charge was over £100 a month. Even then the chargeback scheme would be the 1st option.

For future reference the upper limit on CCA is £30,000

\_0-0_/ AdsL is Hell \_0-0_/
To Infinity
Wats SUP doc.... You using too much.....
Standard User RobertoS
(elder) Fri 12-Feb-16 11:37:25
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Re: Fuel BB


[re: JohnR] [link to this post]
 
Since the first reply I've been thinking we have no idea what the OP wished to speak to them about anyway. I don't understand how the question of card supplier clawbacks arose.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User JohnR
(eat-sleep-adslguide) Fri 12-Feb-16 11:43:11
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Re: Fuel BB


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Since the first reply I've been thinking we have no idea what the OP wished to speak to them about anyway. I don't understand how the question of card supplier clawbacks arose.


I agree with you.

It was the 2nd post in the threadby hk11, that prompted my question. As it was so clearly missing the point. It simply said something that was so wrong on many levels, without finding out the relevant information of costs.

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To Infinity
Wats SUP doc.... You using too much.....

Edited by JohnR (Fri 12-Feb-16 11:44:51)

Standard User BatBoy
(sensei) Fri 12-Feb-16 12:25:27
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Re: Fuel BB


[re: JohnR] [link to this post]
 
I think it's always a good idea to remind people they often have a chance for recourse from the banks when they pay by credit card.
Standard User JohnR
(eat-sleep-adslguide) Fri 12-Feb-16 12:38:42
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Re: Fuel BB


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
I think it's always a good idea to remind people they often have a chance for recourse from the banks when they pay by credit card.


Very true.

But at least make sure that the facts posted are correct..... As you have just highlighted by not mentioning Debit Cards or Direct Debits. Which both have ways of claiming money back.

If the Op went steaming into his CC company he could well come away annoyed at bad advice.

\_0-0_/ AdsL is Hell \_0-0_/
To Infinity
Wats SUP doc.... You using too much.....
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