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Standard User xIC3
(newbie) Mon 07-Mar-16 19:05:12
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BB Only, ADSL/ADSL2+ recommendations?


[link to this post]
 
Hi, my friend has just recently moved into a new place. Before she was with Virgin Media which were excellent (no issues), I've helped her to sign up with Plusnet. But they were absolutely terrible, took 10 days to tell me that they don't know which line goes to the apartment then they've told me an engineer will be out in 3 days, after 5 days whilst calling them and wasting 3 hours on the phone I found out that no engineer was logged (the line was dead/no signal)...

Unfortunately Virgin is not available under new address, so what alternatives would you people recommend? She's only interested in BroadBand unless the phone will have some sort of good offer for calls to EU countries.

Budget p/m: £25 (Seems resonable? I pay £27 for 100mb)
Standard User RobertoS
(elder) Mon 07-Mar-16 22:28:27
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: xIC3] [link to this post]
 
Please could you give us the exchange? It tells us which providers are available.

Is she a heavy user? Does the £25 include phone line rental? £15 for broadband doesn't buy much once the first few month deals run out.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User Apprentice
(knowledge is power) Tue 08-Mar-16 08:42:38
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: xIC3] [link to this post]
 
Is the phone line to the appartment active now or not, when you plug a phone into the mastersocket/socket do you get a dialing tone?

plusnet user


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Standard User xIC3
(newbie) Tue 08-Mar-16 11:32:35
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: Apprentice] [link to this post]
 
https://www.samknows.com/broadband/exchange/SMSX

There's no signal once you connect the phone.

She uses streaming services for TV channels and Netflix.
Standard User Apprentice
(knowledge is power) Tue 08-Mar-16 11:53:42
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: xIC3] [link to this post]
 
Looks like your friend would be needing a BB package with unlimited usage if she watches a lot of TV and Netflix especially if in HD.

What is the situation with Plusnet have you cancelled within the cooling off period?

plusnet user
Standard User xIC3
(newbie) Tue 08-Mar-16 12:03:26
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: Apprentice] [link to this post]
 
Yes, within the cooling off period and got a full refund.

Edited by xIC3 (Tue 08-Mar-16 12:14:43)

Standard User RobertoS
(elder) Tue 08-Mar-16 12:15:48
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: xIC3] [link to this post]
 
Next job - check the estimates for her address. If the ADSL2+ ones are high, that's fine. If low, so her streaming may be dodgy, is FTTC showing in the table? She can get that unlimited from TakTalk for £27.70pm including line rental. Their ADSL2+ is free but line rental of £17.70pm required.

I'm not necessarily recommending TT, but both my brother and a neighbour have been on it for years and no trouble. Even with their CS.

You didn't say before whether or not the £25 budget includes line rental smile.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User xIC3
(newbie) Tue 08-Mar-16 12:31:35
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: RobertoS] [link to this post]
 
Only ADSL available, 25 p/m inc. line rental.
Standard User RobertoS
(elder) Tue 08-Mar-16 12:51:27
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: xIC3] [link to this post]
 
Is that what the checker I gave you says, and what estimates?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User xIC3
(newbie) Tue 08-Mar-16 13:00:24
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Re: BB Only, ADSL/ADSL2+ recommendations?


[re: RobertoS] [link to this post]
 
I checked via ISP's postcode checkers, yours and actually phoned them up to double check.
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