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Standard User Nightglow
(member) Fri 21-Apr-17 17:56:38
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Moving ISP


[link to this post]
 
Been with BT quite a few years & I've been thinking about moving to Sky.
Have had a lot of hassle with my connection in the past, dropped connection,low speed,etc.
After having cabling work done & being moved, I presently get 75/14, will I continue to get this speed,this is what concerns me & has made me reluctant to move to Sky in the past, as I don't want to be moved to another port in cabinet & lose the present speed.

Don't particularly want to jump out of the pan & into the fire.

Any other disadvantages moving to Sky I have over looked.
Administrator MrSaffron
(staff) Fri 21-Apr-17 17:58:29
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Re: Moving ISP


[re: Nightglow] [link to this post]
 
If you order an up to 76 Mbps service then speeds should be similar, a different port should not give different speeds per se, unless there is a fault with the wiring in the cabinet and VDSL2 cabinet.

Variations may occur due to different broadband modems, since not all VDSL2 modems behave identical.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 961a
(member) Fri 21-Apr-17 19:03:20
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Re: Moving ISP


[re: Nightglow] [link to this post]
 
In reply to a post by Nightglow:
Been with BT quite a few years & I've been thinking about moving to Sky.
Have had a lot of hassle with my connection in the past, dropped connection,low speed,etc.
After having cabling work done & being moved, I presently get 75/14, will I continue to get this speed,this is what concerns me & has made me reluctant to move to Sky in the past, as I don't want to be moved to another port in cabinet & lose the present speed.

Don't particularly want to jump out of the pan & into the fire.


Now troubles are sorted and you are getting good speeds why not find out how much you'll save by moving to Sky and present this to BT retentions and see how close they will come to matching it

For the sake of an odd fiver a month I'd stay put bearing in mind you'll start with a new router etc etc


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Standard User Nightglow
(member) Sat 29-Apr-17 13:09:41
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Re: Moving ISP


[re: 961a] [link to this post]
 
Well, after the shenanigans this week with BT lying,& misleading me,etc, I am simmering.
In the early hours of Wednesday, 2am to be exact, I lost connection, 8am still no connection, phoned up to be told there is a line fault.
Had to go out, not back until late afternoon, still no connection, so another call to BT, & this time after line tests, it was my moden that was faulty, which I found hard to believe.
So, tried various spare modems I have, nothing, no connection.
Out again for short while, came back, still no connection ,so phone again,to be told that BT had pulled the plug because I was out of contract with them, AND I could only have an active connection IF I renewed my contract, which I had to do at the time due to my lad needing connection for uni work.
I was speechless & bl**** furious, & I'm still simmering,& more determine to move elsewhere.

Looked at Sky, as I have Sky tv, any problems with them with regards to them as a isp, reliabilty of connection,etc.
Standard User ferretuk
(member) Sat 29-Apr-17 13:45:38
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Re: Moving ISP


[re: Nightglow] [link to this post]
 
In reply to a post by Nightglow:
BT had pulled the plug because I was out of contract with them, AND I could only have an active connection IF I renewed my contract,

Utter nonsense and, seemingly, a clear case of mis-selling!

You are never 'out of contract' - Once you complete your minimum term you revert to rolling 30 day terms and you still have a contract for service. If BT cut you off (rather than there being a fault) they are in breach of contract.

Send a complaint to BT immediately and ask for the call recording to be kept!

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM

Edited by ferretuk (Sat 29-Apr-17 17:12:14)

Standard User Nightglow
(member) Sat 29-Apr-17 16:52:19
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Re: Moving ISP


[re: ferretuk] [link to this post]
 
Thanks, have sent complaint, will see what happens.
Administrator MrSaffron
(staff) Sat 29-Apr-17 17:15:45
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Re: Moving ISP


[re: Nightglow] [link to this post]
 
Agreed something is not right, as at the end of the minimum term you just slip into a 30 day rolling contract and usually see your welcome discounts end so the price goes up.

Have you previously spoken to support/sales mentioning cancelling or moving broadband at all?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 961a
(member) Sat 29-Apr-17 18:48:14
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Re: Moving ISP


[re: Nightglow] [link to this post]
 
Complain (politely) to

gavin.e.patterson@bt.com

explaining what has happened
Standard User arronlowley
(member) Sun 30-Apr-17 12:57:53
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Re: Moving ISP


[re: Nightglow] [link to this post]
 
sky for me have been the best isp without a doubt, we were with bt and theyre the biggest cons in the industry, added things on to our package that we never asked for and charged for them, when they were supposed to be free.

virgin media gave me a solid experience for around 10 months until we started to lose more than 150Mbps in speed during the evenings.

been with sky around 3 months but it has been a solid connection.
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