I was with BT and signed up to them in September 2016 with line rental and fibre broadband (52mb). Everything was fine and I was informed via email on the 2nd February that prices were being increased.
The main line was this:
You don't need to do anything but if you want to change something or leave, and you're within your minimum contract term, you'll need to contact us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days if you're switching to a new provider). We won't charge you for any increase in price during that time.
We hope you'll be happy with the improvements we're making. Thanks for choosing BT.
So, I called them on the 16th February and informed them that I would like to leave BT but that I am still considering my options. They said that was fine and made a note on their system.
I put in an order for Plusnet on 20th April to move my service and BT have now informed me that I need to pay approximately £133 to break out of my contract. I spoke to someone at BT on Friday and explained that I told them on the 16th February that I was planning to leave...
BT's response is that I had to have left within 30 days of calling up and therefore I'm liable for these charges.
What is everyones opinion on this? I genuinely believed since that I acknowledged the price increase, told them I wasn't happy and planned to leave, and then finally put in a request to move providers on 20th April (60 odd days later), I then believed I was still ok to leave without penalty.
Can anyone advise?