Been with Vodafone just over a year on FTTC deal - 30Mb/1.5Mb. When it's good, it's good - but it does not consistently stay good. Despite reporting problems pretty much from day one (obviously after the 30 day settling period...!) I've had a fight trying to get out of the contract. Finally last week they've agreed to release me after I sent yet further Event Logs highlighting the drops of connection (at least two a day whilst in use in the evening) I was receiving but they "weren't seeing". In short, I got told every excuse under the sun but the router is not up to par for a family household with your average number of devices. I'd recommend avoiding at all costs!
The conundrum I have is whether to stay and why, might you ask! That is because they've offered to supply me with the login details so I can use my own device (I already have an apple airport extreme on standby as I was using it when bridging during the issues phase). If I were to move elsewhere would things be any better? Granted BT who I was with prior to Vodafone were ok - nothing outstanding but ok and as it was FTTC the speeds were as expected, the same. However, since those days we're more of a gaming family so stability is key. Speeds are great but ultimately consistent good connection (latency, jitter, etc) is of priority.
I'd appreciate any experiences/guidance on what to do. Does anyone use the Airport Extreme themselves - I had it working ok but the drops still came through courtesy of the Vodafone Connect Router. If I get the login details and it still drops I'm going to look pretty silly but I guess that further iterates the Vodafone feed is the issue. Vodafone is obviously cheaper than most deals and there's also the hassle of moving... Help!
Thanks in advance