The old adage rings true - "you pay peanuts, you get monkeys". Within the last year/months they've reinvented themselves as a cheap and cheerful option. Cheap and cheerful they certainly are (one of the cheaper/cheapest options out there for VDSL), but you can be sure they've got a poor backhaul network (i.e. heavily overloaded), far too few support staff (hence the long waits on the phone), and that they avoid paying SFI /repair charges even if it means ignoring faults, etc. etc.
With new customer pricing you really do get what you pay for! If quality matters to you, there are far better options out there.
Zyxel VMG8924-B10A VDSL2 modem/router & dual-line AAISP/Sipgate SIP modem. AAISP Home::1 80/20 150GB + copper pair on TTB (by req). Sync: 79987/20000 kbit/s, attainable ~91-94000/31-32000 kbit/s via ~180m of 1985 copper to ECI Cabinet 14, Milford Exchange (WMMFD)
Wanadoo ~2Mb (Orange takeover) > Freedom2Surf ~4Mb (TalkTalk takeover) > Virgin Media 10->30->50->70Mb (unnecessary second line as work reqd BT) > BT Inf 2 80Mb (04/17 rises, no retention offer) > Virgin Media 100Mb (awful pings
) > AAISP 80Mb