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Standard User Cato2
(member) Wed 19-Jul-17 09:03:25
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Switching from Virgin cable to ADSL2+

[link to this post]
Posting for friends who are on Virgin Media with terrible packet loss (40% even at 6am based on traceroute with mtr) so looking to switch to ADSL2+. They don't have FTTC or FTTP available despite being 850m from exchange - Upper Holloway,

Speed not really important, the BT ADSL checker shows this:

WBC ADSL 2+ Up to 15.5 -- 13.5 to 17.5 Available -- -- -- --
WBC ADSL 2+ Annex M Up to 15.5 Up to 1 13.5 to 17.5 Available -- -- --

Any suggestions for an unlimited ADSL2+ provider that's really reliable and has good customer service?

- looking at maybe IDnet, Zen or Sky based on reviews here, but first two have low sample size -
- cost is not as important as reliable service

I've had generally good experiences of reliability and customer service with Sky Broadband ADSL2+ at home (before switching to fixed wireless)

- my friends are very non-techie so good customer service and setup are also important, and I like that you can get through to UK tech support quickly with Sky.

Thanks in advance!
Administrator MrSaffron
(staff) Wed 19-Jul-17 14:13:38
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Re: Switching from Virgin cable to ADSL2+

[re: Cato2] [link to this post]
Sky ADSL2+ services generally do what it says on the tin and at a low price, Zen/IDNet are more prosumer focussed and this may be reflected in the information given with regards to setting up the ADSL2+ service.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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