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Standard User Gravy
(regular) Fri 20-Oct-17 20:16:13
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What makes Zen and IDNet so fast


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Hi there,

Can anyone tell me what make providers like Zen and IDNet seem to quick? Is it all about contention rate, once outside of the Exchange equipment?
Standard User 23Prince
(fountain of knowledge) Fri 20-Oct-17 20:57:37
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Re: What makes Zen and IDNet so fast


[re: Gravy] [link to this post]
 
They give the same speeds as any ISP> I have had Zen 80/20 Talk Talk Business 80/20 Infinity 80/20 and Plusnet 80/20

All the same for me - 74/19 24/7
Standard User Roksan
(newbie) Fri 20-Oct-17 22:00:56
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Re: What makes Zen and IDNet so fast


[re: 23Prince] [link to this post]
 
Migrating from Origin Broadband to IDNet in stability & speed was like moving from wet (slightly damp) string as a connection medium to actual metal cable. Huge difference esp. since Origin 'Upgraded' (downgraded) their network & cut my speed to enhanced dial up. I wondered what the noise was? Not that bad really but a big difference, plus IDNet actually do exactly what they say they will.

One thing that's a big improvement is the connection to Netflix servers which is a vast improvement throughout the day & evening, it used to drop greatly with Origin now it doesn't.

Edited by Roksan (Fri 20-Oct-17 22:05:11)


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Standard User RobertoS
(elder) Fri 20-Oct-17 23:18:27
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Re: What makes Zen and IDNet so fast


[re: Gravy] [link to this post]
 
In reply to a post by Gravy:
Hi there,

Can anyone tell me what make providers like Zen and IDNet seem to quick? Is it all about contention rate, once outside of the Exchange equipment?
Pretty well.

Their origin was in business users who wanted rapid response for their field staff and business customers. That meant having higher in-house and link to BT Wholesale capacity per user than the ISPs who were aimed at the likes of us.

Then the obvious happened. They realised that at night they had huge unused capacity, so by developing end-user products for people who were at work or school during the day, they could offer a better service then the mass-market ones, and so charge more than the norm for it.

This helped cover the costs of providing the high capacity for their business customers, thus meaning they could offer the business ones lower prices. Or simply make more profit wink.

This also originally is why they offered a lower download allowance. As the costs they have for the networks has dropped dramatically over the years they have begun to offer "unlimited" or at least larger packages, but can still charge a premium price. Not as high as in the past however.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 73724/12601Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User ansam
(member) Wed 15-Nov-17 12:49:48
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Re: What makes Zen and IDNet so fast


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by Gravy:
Hi there,

Can anyone tell me what make providers like Zen and IDNet seem to quick? Is it all about contention rate, once outside of the Exchange equipment?
Pretty well.

Their origin was in business users who wanted rapid response for their field staff and business customers. That meant having higher in-house and link to BT Wholesale capacity per user than the ISPs who were aimed at the likes of us.

Then the obvious happened. They realised that at night they had huge unused capacity, so by developing end-user products for people who were at work or school during the day, they could offer a better service then the mass-market ones, and so charge more than the norm for it.

This helped cover the costs of providing the high capacity for their business customers, thus meaning they could offer the business ones lower prices. Or simply make more profit wink.

This also originally is why they offered a lower download allowance. As the costs they have for the networks has dropped dramatically over the years they have begun to offer "unlimited" or at least larger packages, but can still charge a premium price. Not as high as in the past however.


So do you think that the "premium" pricing is no longer justified on that basis? or would they counter the argument its more about support than it is the quality of the network?

Connection - BT Infinity 2.
My Broadband Ping
Standard User 3MbBik
(learned) Wed 15-Nov-17 15:53:36
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Re: What makes Zen and IDNet so fast


[re: ansam] [link to this post]
 
This quality of performance is typical of my Zen service over the entire 24 hour period, so I am presently happy to continue with them, but I do run a daily check since suffering four months of severe single thread degradation early on in the initial 12 month contract period.


https://www.thinkbroadband.com/speedtest/15107602795...

Godfrey.
Standard User Roksan
(newbie) Wed 15-Nov-17 19:16:12
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Re: What makes Zen and IDNet so fast


[re: 3MbBik] [link to this post]
 
I joined IDNet over a month ago & my speeds down are not to different from my previous ISP, my up speed is consistently around 3 Meg faster. The main difference is my speeds hold up much more during busy periods. In the past (Maybe 4 months ago & before) I've had regular speeds over 73 or so (using PlusNet reseller) & was sort of hoping for better speeds than now, but 5 Meg lower that six months ago isn't the end of the world by any means.

I've done everything I to optimise my gear but never get over 68. My cab is under 150 metres away, so you arenít always going to get a better speed. But am I pleased with IDNet? Yes very much so.

My Broadband Speed Test Peak time for me

Edited by Roksan (Wed 15-Nov-17 19:21:41)

Standard User jaydub
(fountain of knowledge) Wed 15-Nov-17 20:46:10
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Re: What makes Zen and IDNet so fast


[re: Roksan] [link to this post]
 
Roksan,

Can you post your graph and your BQM snapshot assuming you are running that.

You should be seeing single thread speed that are almost identical to your x6 result. (like 3MbBik's)

Something doesn't look right with the results you have just posted.

Might be worth checking with IDNet that you aren't on a Zen backhaul as you might be suffering from the same Zen single thread problem that 3MbBik mentioned in his post.
Standard User Ixel
(member) Wed 15-Nov-17 22:17:28
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Re: What makes Zen and IDNet so fast


[re: Roksan] [link to this post]
 
That single threaded speed test for downstream looks near to what I was having with Zen for a while and still did off and on after they claimed to fix it before I stopped using Zen. Makes me believe you're going via the Zen network so I'd check with IDNet if you are.

Here's an example of a normal speed test on AAISP via TalkTalk Business (also running QoS on my EdgeRouter):
My Broadband Speed Test

Here's a bad one I had with Zen when I was using their service:
My Broadband Speed Test

Edited by Ixel (Wed 15-Nov-17 22:18:36)

Standard User Roksan
(newbie) Wed 15-Nov-17 22:59:12
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Re: What makes Zen and IDNet so fast


[re: Ixel] [link to this post]
 
https://www.thinkbroadband.com/_assets/speedtest/but...

My Broadband Ping

Doh - Not sure how to post graph - Go to back of class! My single thread is always very low dipping to 30 or less.

Edited by Roksan (Wed 15-Nov-17 23:03:32)

Administrator MrSaffron
(staff) Wed 15-Nov-17 23:08:38
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Re: What makes Zen and IDNet so fast


[re: Roksan] [link to this post]
 
Graph link is https://www.thinkbroadband.com/_assets/speedtest/but...

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Roksan
(newbie) Wed 15-Nov-17 23:30:47
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Re: What makes Zen and IDNet so fast


[re: MrSaffron] [link to this post]
 
Thanks!
https://www.thinkbroadband.com/_assets/speedtest/but...
Standard User jaydub
(fountain of knowledge) Wed 15-Nov-17 23:40:36
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Re: What makes Zen and IDNet so fast


[re: Roksan] [link to this post]
 
Definitely report it to IDNet.

They pride themselves on their network utilisation:

"We guarantee no contention on our network, no throttling, no traffic shaping & no port blocking. No contention on our network is achieved by not oversubscribing our broadband services and ensuring that bandwidth investment exceeds customer demand. This means that we can guarantee the maximum throughput that your line can support at all times."

You are getting significantly less than your line can support, so something is not quite right. It's conjecture at the moment about whether this is down to you being on Zen backhaul, but it's definitely worth asking then why.
Standard User Roksan
(newbie) Thu 16-Nov-17 00:14:29
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Re: What makes Zen and IDNet so fast


[re: jaydub] [link to this post]
 
I'm inclined to do that, to some degree the speed is dropping slightly & I thought it may pick-up - 53 at 11:30pm with no one else using it isn't staggering. 46.5 on Okla @ 12:12 isn't wonderful either. I have enquired about Traffic Priority? Thank you for the help.smile As it is things are far better than my last ISP though!

Edited by Roksan (Thu 16-Nov-17 00:17:57)

Standard User jaydub
(fountain of knowledge) Thu 16-Nov-17 08:40:55
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Re: What makes Zen and IDNet so fast


[re: Roksan] [link to this post]
 
I am slightly intrigued.

Your BQM graph is showing no signs of any issues, so I don't think it's down to network congestion, so I doubt traffic prioritisation would make much difference. They can switch it on for a month and then switch it back off again if you fancy a £10 punt.

The fact that Ookla speed tests are showing some variability in your speed tests suggests that it isn't an anomaly from the TBB speed test.

Firstly, can you confirm you are on a wired connection.

Secondly are you able to post your router stats here.
Standard User Roksan
(newbie) Thu 16-Nov-17 09:35:39
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Re: What makes Zen and IDNet so fast


[re: jaydub] [link to this post]
 
Hi - Yes I'm on a wired (Cat7) connection. I've also run speed tests with my MacBook Pro wired & my Windows laptop with much the same results so it's not this PC which is half decent anyway. I'm actually using a separate modem (New Comtrend) & router (Netgear (AC1900) so there isn't much in stats. All cables have been changed recently. Not much else if anything I can do really.

BT checked the line a couple of months ago & didnít really find anything, (fitted a new faceplate) if I walk 20 metres down my road to a small junction I can see the Cab. I had really accepted things as they were to be honest.

To complicate matters I have had problems with the router every week or more apparently issuing a disconnect command & in process of changing router, though it works OK rest of time, the reason for it doing this seems unknown. When this happens I don't lose sync though & there is no DLM on line I'm told - Iím hoping this problem is unrelated.

https://www.thinkbroadband.com/_assets/speedtest/but...

Edited by Roksan (Thu 16-Nov-17 09:38:59)

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