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Standard User pinuk
(newbie) Mon 05-Mar-18 23:44:08
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What are SSE like these days?


[link to this post]
 
Just wondering what SSE’s ‘fibre’ broadband is like these days. I remember loads of complaints about poor speed and throttling a few years ago. Have things improved?

I wouldn’t have considered them but they do competitively priced no fixed term contract deals which seem very attractive.

Anyone got any recent experience of them?
Standard User Spud2003
(fountain of knowledge) Tue 27-Mar-18 21:24:42
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Re: What are SSE like these days?


[re: pinuk] [link to this post]
 
I'm trying to find this out as well, did you have any luck elsewhere? I read that some customers were moved from Daisy to TalkTalk Business backhaul and had an improved experience. They offer monthly contracts for fibre as standard so it's fairly risk free to try them.
Standard User ironman12345
(member) Wed 28-Mar-18 00:47:01
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Re: What are SSE like these days?


[re: pinuk] [link to this post]
 
I have just joined SSE broadband because BT were getting way too expensive.
Have not had any problems with them so far , if fact my bandwidth has gone up.
I have there fastest package 80/20 and am at this time syncing at 74/18..
I did not have to pay for anything as I am also an SSE customer for Gas & Elec.
If you are not an energy customer I think that other terms apply.
https://www.thinkbroadband.com/speedtest/15221949834...

Edited by ironman12345 (Wed 28-Mar-18 01:01:14)


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Standard User Spud2003
(fountain of knowledge) Wed 28-Mar-18 05:26:35
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Re: What are SSE like these days?


[re: ironman12345] [link to this post]
 
Any complaints about their traffic management or peak time slowdowns?
Standard User ironman12345
(member) Wed 28-Mar-18 19:17:16
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
They do use traffic management , but I have not had any slow downs at peak times yet.
So far they seem ok , but I guess time will tell.smile
I pay for there fastest offer but there are other lower speeds available.
But yes , I think they are now worth a try ,but that is just my few cents worth.
Standard User pinuk
(newbie) Fri 30-Mar-18 10:52:23
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
Not heard anything elsewhere and haven't yet decided if I will give them a try. Am in contract with Vodafone for another couple of months. The monthly contracts are very appealing but would prefer to understand the current state of play with SSE to avoid having to change providers twice in as many months.

The lack of complaints over the last year or so leads me to believe things have improved somewhat as previously complaints seemed to be everywhere!
Standard User pinuk
(newbie) Fri 30-Mar-18 12:07:28
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Re: What are SSE like these days?


[re: ironman12345] [link to this post]
 
Thanks for the info and speed test. Good to hear you are not experiencing slow downs at peak times on the Daisy network.

Do you have any experience of FTP performance? Just wondering if this is subject to traffic management on SSE.
Standard User jelv
(knowledge is power) Fri 30-Mar-18 17:10:31
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Re: What are SSE like these days?


[re: pinuk] [link to this post]
 
Perhaps all the users on here that were with them have moved to other ISPs!

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User jelv
(knowledge is power) Fri 30-Mar-18 17:16:04
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Re: What are SSE like these days?


[re: pinuk] [link to this post]
 
If https://www.thinkbroadband.com/isps/sse is up to date there's no users providing ratings of this ISP, they are not an ISPA Member and
don't subscribe to the OFCOM code of practice. Draw your own conclusions!

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User ironman12345
(member) Fri 30-Mar-18 21:27:09
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Re: What are SSE like these days?


[re: pinuk] [link to this post]
 
In reply to a post by pinuk:
Thanks for the info and speed test. Good to hear you are not experiencing slow downs at peak times on the Daisy network.

Do you have any experience of FTP performance? Just wondering if this is subject to traffic management on SSE.

No I have not used FTP with them yet , but that is because I cant`t be bothered to setup an FTP server.smile
But saying that , with the fastest SSE package and judging by the quality readings it should be ok , but not having tried it out I can`t really give you an answer.
https://www.thinkbroadband.com/_assets/speedtest/but...
Latest speed test above.
And for IPv6:
https://www.thinkbroadband.com/speedtest/15224447293...

Edited by ironman12345 (Fri 30-Mar-18 22:22:09)

Standard User broadband66
(knowledge is power) Fri 06-Apr-18 12:28:03
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Re: What are SSE like these days?


[re: jelv] [link to this post]
 
SSE and Utility Warehouse are lumped in to Daisy and TT forums.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User Spud2003
(fountain of knowledge) Sat 07-Apr-18 12:10:12
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Re: What are SSE like these days?


[re: broadband66] [link to this post]
 
What Daisy forum are you referring to?
Standard User ironman12345
(member) Sat 07-Apr-18 18:29:55
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Re: What are SSE like these days?


[re: broadband66] [link to this post]
 
They do not have a forum link on the SSE website , at least I have not seen it,?
Latest Speed Test:
https://www.thinkbroadband.com/speedtest/15231225495...

The above test is IPv4

Edited by ironman12345 (Sat 07-Apr-18 18:43:52)

Standard User Spud2003
(fountain of knowledge) Tue 17-Apr-18 10:49:48
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Re: What are SSE like these days?


[re: ironman12345] [link to this post]
 
So I'm going to give SSE a try, moving from NowTV - but something doesn't seem quite right. When you migrate from NowTV they send a migration notification like this -

Another provider told us you'd like to transfer your broadband and phone service for the following number: xxxxxxxx.

This will happen on 17/03/2018. Your Super Fibre service will transfer on the same day.


But after SSE started migration I got this notification that mentions cancellation, not transfer -

Another provider told us they'll be taking over your phone line because their customer is moving to your address - so we'll cancel your services for xxxxxxxxxx

Your broadband and phone will be cancelled on 27/04/2018.


I've talked to SSE who say the migration is proceeding normally, but why are NowTV cancelling rather than transferring? Did your migration(?) notification mention cancellation ironman12345?

Edited by Spud2003 (Tue 17-Apr-18 10:53:29)

Administrator MrSaffron
(staff) Tue 17-Apr-18 11:39:08
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
My last Sky migration letter (2016) used the word cancel too, but I let it slide and nothing unusual happened.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Spud2003
(fountain of knowledge) Tue 17-Apr-18 11:53:25
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Re: What are SSE like these days?


[re: MrSaffron] [link to this post]
 
Ah, that's good to know - will assume everything is OK then. smile
Standard User ibk68
(newbie) Tue 17-Apr-18 15:45:20
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Re: What are SSE like these days?


[re: pinuk] [link to this post]
 
I almost signed up with them until I noticed they charge £3.50 a month extra for caller display. This is excessive compared to other providers.
Standard User ironman12345
(member) Tue 17-Apr-18 19:27:14
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
Cancellation was not mentioned in there emails to me , but I was with BT and kept my same number.
I do not know what NOWTV mean as they should just send you a leaving message and SSE should just take over.
That's how it worked for me ,BT sent me a sorry to see you go email and SSE just gave me a date that the service would start from.?
Standard User Spud2003
(fountain of knowledge) Fri 27-Apr-18 21:54:05
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
So transferred to SSE today, ran speed tests around 3PM, 8PM, 9PM - no slowdowns - my line ran at maximum speed(52Mb/19Mb) - and no discernible slowdowns on Ubuntu torrents which ran at 6.1MB/s down at all times.

UK based customer service are polite but sometimes need to be prodded to solve issues - and unless you get an e-mail address of a staff member you have to ring(there is a live chat rep but they are limited in what they can do) - and the obvious downside to ringing is call waits which can range from zero to say 15 minutes, depending on when you call.
Standard User ironman12345
(member) Sat 28-Apr-18 00:03:42
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
In reply to a post by Spud2003:
So transferred to SSE today, ran speed tests around 3PM, 8PM, 9PM - no slowdowns - my line ran at maximum speed(52Mb/19Mb) - and no discernible slowdowns on Ubuntu torrents which ran at 6.1MB/s down at all times.

UK based customer service are polite but sometimes need to be prodded to solve issues - and unless you get an e-mail address of a staff member you have to ring(there is a live chat rep but they are limited in what they can do) - and the obvious downside to ringing is call waits which can range from zero to say 15 minutes, depending on when you call.

I found that after a while you can get a problem answered fairly quickly if you reply to the emails and start by contacting them online.
They must have had an outage this evening as the internet light on the router was red , but not for long.
What I like is the fact that IPv6 is running fine , BT did not have it [at least not on my connection].

Edited by ironman12345 (Sat 28-Apr-18 00:16:35)

Standard User Spud2003
(fountain of knowledge) Sat 28-Apr-18 00:27:38
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Re: What are SSE like these days?


[re: ironman12345] [link to this post]
 
What e-mail address are you using for support?
Standard User ironman12345
(member) Sat 28-Apr-18 14:36:33
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
I contact them online , then they send me an email , I then just reply to that email.
There is not an address for a staff member that I know of but just use the one below.


customerservice@sse.co.uk
Standard User Spud2003
(fountain of knowledge) Sat 28-Apr-18 15:38:25
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Re: What are SSE like these days?


[re: ironman12345] [link to this post]
 
How long do they usually take to reply to e-mail queries? I actually used that address, got a ticket number/automated response, then heard nothing.
Standard User ironman12345
(member) Sat 28-Apr-18 18:10:50
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Re: What are SSE like these days?


[re: Spud2003] [link to this post]
 
About 2-3 days ,but they do reply.
You could use the phone though I guess.
I am not sure how they deal with broadband problems , I use the email option for energy [Gas or Elec] questions.
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