TalkTalk or NowTV 80/20 product

Hi,

Looking for a new provider from my current BT Infinity 2 80/20 - getting solid speeds of 75.55 down and 20up max data rate of 28314 / 78042 (live around 100 m from fibre cab).

BT gone up in price to around £56 and only renegotiate a lengthy contract - no longer 12 months.

NowTV and TalkTalk offer at good prices and on 12 month contracts.

Going towards TT since guaranteed to have own router to work on their network compared to NowTV risking it.

Any advice is appreciated and whether TT VDSL experience slowdowns etc. Seeing a lot of reports of connection issues but vague on what meaning of connection issues such as WiFi - I will be using a TP Link or Netgear router.

Not fussed on C/S as long as can contact on Twitter/Online.

Thanks, NE.

Plusnet have an offer on at the moment which may be OK if you are not in one of their high cost areas. 18 month contract!

Gone with TalkTalk Fibre 76mb £25 per month 12month contract. PAYG calls.

Peculiar that 20 day cooling off applies from date of ordering not activation. So what happens if I am unhappy with service? Estimate Go Live is 16th April.

In reply to a post by northeasterner:

Going towards TT since guaranteed to have own router to work on their network compared to NowTV risking it.

Just use the same procedure for extracting details as a Sky router and set DHCP option 61 - I'm using it to post this.

Or just use anything such as 'bacon', it will just work.

Then its down to invoking things like the Ofcom Broadband Speeds Code of Practice

Hopefully TalkTalk offer a decent service, if not, I'll consider NowTV.

Main thing is that I get a like on like sync speed and a stable connection.


Cust Service not my high priority - cost is, lol!

Will keep updated on order progress.

IF you need anything customer service related, use the Official TT forum.

I think I still have a login for it for my father (though he's moved from TT > BT > PN)

Tough luck or you could waste your time and energy calling their Indian call centers to go round in circles trying to get them to fix any issues..

I lasted 1 month with them but hopefully you aren't as unfortunate as I was

FWIW in comparison - I recently had to contact NowTV for tech support, experienced fairly minimal waiting times, spoke to their Northern Irish(?) staff, got an engineer in a couple of days, and my issue solved. Good experience over all.

By comparison I had an issue with TalkTalk mobile, Indian CS couldn't solve it, weeks of dealing with the CEO team couldn't solve it, eventually solved the issue myself by buying a new SIM. Then they were hesitant to refund/compensate me for the error they made that caused all the trouble - until I threatened to contact the ombudsman, and suddenly they were on their best behaviour.

I should also add that the NowTV issue was also caused by TalkTalk - I cancelled a migration a week before activation, and later found out TT had "ceased" my landline number meaning I could ring out but not receive calls. I'm sure TT Business are fine, but residential - not so much.