General Discussion
  >> Which ISP? (Residential)


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User thesquale2
(newbie) Wed 05-Sep-18 12:06:26
Print Post

Virgin to Vodafone ?


[link to this post]
 
Hello all !

Vodafone seems to have a very contrasted reputation....

i am on Virgin Media VIVID 100 product @ 43/month. I am usually getting 50-70 Mbps speeds depending on the time of the day.

As a vodafone mobile customer, they are offering their Superfast 2 product at 25/month !!! so quite a substantial price difference with Virgin. saying they are guaranteeing speed of 55Mbps (so comparable to Virgin speeds...) and average of 63Mbps.

VERY tempted to switch...

any opnion in terms of speed difference between virgin and vodafone etc ? reliability >?

THANK YOU ALL
Standard User ian72
(eat-sleep-adslguide) Wed 05-Sep-18 12:56:47
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
Are you sure they are guaranteeing a "speed" of 55Mbps or a "sync" of 55Mbps? Your line may sync at 55 but it could see network contention on the Vodafone network which would bring it below that (in the same way as your 100Mbps line with Virgin seems to be suffering contention).

What exactly did Vodafone promise (word for word) and do you have it in writing?
Standard User BuckleZ
(fountain of knowledge) Wed 05-Sep-18 15:17:18
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
I think you'd be mad to move, just IMO.

Try get a better price with Virgin, I pay 44 for 350mb/Landline and freeview TV (Not a new customer deal - 2nd year)


Register (or login) on our website and you will not see this ad.

Standard User thesquale2
(newbie) Wed 05-Sep-18 15:51:51
Print Post

Re: Virgin to Vodafone ?


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Are you sure they are guaranteeing a "speed" of 55Mbps or a "sync" of 55Mbps? Your line may sync at 55 but it could see network contention on the Vodafone network which would bring it below that (in the same way as your 100Mbps line with Virgin seems to be suffering contention).

What exactly did Vodafone promise (word for word) and do you have it in writing?


yes, they are. 55Mbps guarantee and 63 Mbps average....

see here https://www.vodafone.co.uk/broadband/guaranteed-speed

thank you for your reply
Standard User thesquale2
(newbie) Wed 05-Sep-18 15:52:47
Print Post

Re: Virgin to Vodafone ?


[re: BuckleZ] [link to this post]
 
In reply to a post by BuckleZ:
I think you'd be mad to move, just IMO.

Try get a better price with Virgin, I pay 44 for 350mb/Landline and freeview TV (Not a new customer deal - 2nd year)


wow. that's a great deal ?! how on earth did you get that ?

why do you think i would be mad if i may ask ?

thanks
Standard User ian72
(eat-sleep-adslguide) Wed 05-Sep-18 16:12:26
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
Get 15% off your bill if your sync speed is lower than our guarantee
That is the specific detail on the page. The Virgin sync speed will be 100Mbps (actually I think a little higher as Virgin over provision).

That Vodafone page does not guarantee throughput - only sync speed. Ask them to guarantee that you will always get 55Mbps throughput on the connection and they won't.

EDIT : Looking further - the average speed is the average ALL their customers get on that package, it has no relation to your line - the same 63Mbps average speed is listed for my line which can't sync at that. Also, my line has the 55Mbps guarantee - my line maxes at about 50Mbps and there is nothing they could do to change that so they wouldn't be able to meet the guarantee from day 1. I think there is either something wrong with their system or they are offering unicorns and fairy dust. Essentially if I took up their Superfast 2 offer I would have a permanent 15% discount on my bill.

Edited by ian72 (Wed 05-Sep-18 16:18:41)

Administrator MrSaffron
(staff) Wed 05-Sep-18 16:17:38
Print Post

Re: Virgin to Vodafone ?


[re: ian72] [link to this post]
 
To confirm Vodafone guarantee is just sync speed, i.e. the app looks at sync speed of the modem inside the Vodafone router

if the Virgin service is otherwise good and its just price, I'd chase them for a deal.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Michael_Chare
(fountain of knowledge) Wed 05-Sep-18 16:18:19
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
My Vodafone VDSL connection works fine. I don't use the Vodafone router, it is not good at maintaining a good DSL connection or handling a large number of Wifi devices. I don't suffer from contention problems. It is possible to move in the 1st 30 days if that does happen.

Michael Chare
Standard User thesquale2
(newbie) Wed 05-Sep-18 16:18:34
Print Post

Re: Virgin to Vodafone ?


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Get 15% off your bill if your sync speed is lower than our guarantee
That is the specific detail on the page. The Virgin sync speed will be 100Mbps (actually I think a little higher as Virgin over provision).

That Vodafone page does not guarantee throughput - only sync speed. Ask them to guarantee that you will always get 55Mbps throughput on the connection and they won't.


got it. but would Vodafone speed be really massively different to Virgin ?
Standard User ian72
(eat-sleep-adslguide) Wed 05-Sep-18 16:23:01
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
Yes. Virgin is going to always sync at over 100Mb (108 according to Vodafone's own page you linked to). Vodafone will sync at whatever your line can handle and if it goes below 55Mbps then you will get a 15% discount. Virgin can fluctuate as some areas have more contention than others. But, the same could be true of Vodafone but you will be starting from a lower level.

If you are happy with a likely slower connection to get a cheaper price then go for it. But, FTTC sync speed is always more variable than Virgin's technology. If Virgin are seriously under performing or you are seeing other issues then move.

Have you actually checked on the BT checker what speed you can get? The fact Voda offer me the 55Mbps package when I know my line can't sync at that suggests their page is not giving a personalised estimate.
Standard User ian72
(eat-sleep-adslguide) Wed 05-Sep-18 16:27:58
Print Post

Re: Virgin to Vodafone ?


[re: ian72] [link to this post]
 
I've just followed on to ordering the package. Later in the process it states:
Estimated download speed range 37.80Mbps to 55Mbps, minimum guaranteed download speed 34.28Mbps
So I have gone from a guaranteed 55Mbps to now a guaranteed 34.28Mbps on the SAME package.
Standard User thesquale2
(newbie) Wed 05-Sep-18 16:41:31
Print Post

Re: Virgin to Vodafone ?


[re: ian72] [link to this post]
 
In reply to a post by ian72:
I've just followed on to ordering the package. Later in the process it states:
Estimated download speed range 37.80Mbps to 55Mbps, minimum guaranteed download speed 34.28Mbps
So I have gone from a guaranteed 55Mbps to now a guaranteed 34.28Mbps on the SAME package.


just did the BT checker :
WBC ADSL 2+ Downstream Line Rate : up to 17
FTTP on Demand Downstream Line Rate : 330
VDSL Range A (Clean) : Downstream Line Rate 80/73.5 (Downstream Handback Threshold : 66.1)
VDSL Range B (Impacted) : Downstream Line Rate 80/67.5 (Downstream Handback Threshold : 55)

thank you so much for your detailed help so far !
Standard User thesquale2
(newbie) Wed 05-Sep-18 21:07:23
Print Post

Re: Virgin to Vodafone ?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
To confirm Vodafone guarantee is just sync speed, i.e. the app looks at sync speed of the modem inside the Vodafone router

if the Virgin service is otherwise good and its just price, I'd chase them for a deal.


called them up. only thing they can do is to lower pricing to 39/month + 50 GBP credit note for the same product
Standard User ian72
(eat-sleep-adslguide) Thu 06-Sep-18 08:13:40
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
With results like that you will get 55Mbps from every provider and if it goes below that it will be a fault. I haven't used Voda but I'm not sure they are the best ISP around for speeds - some of the "good" ISPs would likely be able to provide you line speeds pretty much all the time which would potentially be an improvement over Virgin but I suspect Voda is too cheap to always give that level of throughput - they have to cut corners somewhere to keep the costs low.
Standard User DRW
(committed) Thu 06-Sep-18 10:23:51
Print Post

Re: Virgin to Vodafone ?


[re: ian72] [link to this post]
 
All ISPs supplying via Openreach are going to be subject to the irregularities of the Open Reach network with it's connections in the wire between the local cabinet and your master socket. Each of these connections are subject faults creeping in from corrosion to damage occuring when adjacent connections in the wire bundle are disturbed. You are are also subject to the amount of traffic in the bundle of wires from your cabinet to the pole or distribution point to your premises.
You also have the influence of the internal telephone cabling in the property. The quaility of the internal wires and circuit has to be checked out as part of the debugging required when reporting a fault with ann Openreach service.

From what I can see for the Virgin service there is a dedicated cable with no breaks and connections from your local cabinet to the inside of your property hence reducing the opportunities for signal problems to occur.

As for the Virgin network upstream from the local cabinet I cannot comment apart a very consistent speed being reported by the Samknows White box
Standard User thesquale2
(newbie) Thu 06-Sep-18 10:29:38
Print Post

Re: Virgin to Vodafone ?


[re: DRW] [link to this post]
 
In reply to a post by DRW:
All ISPs supplying via Openreach are going to be subject to the irregularities of the Open Reach network with it's connections in the wire between the local cabinet and your master socket. Each of these connections are subject faults creeping in from corrosion to damage occuring when adjacent connections in the wire bundle are disturbed. You are are also subject to the amount of traffic in the bundle of wires from your cabinet to the pole or distribution point to your premises.
You also have the influence of the internal telephone cabling in the property. The quaility of the internal wires and circuit has to be checked out as part of the debugging required when reporting a fault with ann Openreach service.

From what I can see for the Virgin service there is a dedicated cable with no breaks and connections from your local cabinet to the inside of your property hence reducing the opportunities for signal problems to occur.

As for the Virgin network upstream from the local cabinet I cannot comment apart a very consistent speed being reported by the Samknows White box


alrighty. better stay with Virgin it seems if speed is my goal.

thank you all
Standard User ian72
(eat-sleep-adslguide) Thu 06-Sep-18 10:34:57
Print Post

Re: Virgin to Vodafone ?


[re: DRW] [link to this post]
 
Yes, aware of all of that. But, the overwhelming percentage of lines see very little issues on FTTC in which case it is primarily contention that is the issue for most users. Yes, errors can occur and the certainty of Virgin or fibre technologies for connection is useful but if seeking lower cost then FTTC is a viable option especially where the estimates are high.
Standard User RobertoS
(elder) Thu 06-Sep-18 10:36:33
Print Post

Re: Virgin to Vodafone ?


[re: DRW] [link to this post]
 
Virgin Media has larger cabinets than the ones that are littered all over the place. AIUI those have DSLAMs like the Openreach FTTC ones. They have vents and humming fans.

The smaller VM cabinets are fed from those by copper Coax cable and then split to the copper wires that run (generally) below our pavements to just outside our premises.

When the first order for those premises is received they fish the wires out of the access hole and add wiring to join those to a further junction box on an outside wall of the house. Where phone, TV etc are again split to feed wherever you choose.

That sounds very similar to the Openreach physical network to me.

In a very broad sense, the difference is the data transmission protocols employed.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 71628/12695Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User DRW
(committed) Thu 06-Sep-18 17:03:05
Print Post

Re: Virgin to Vodafone ?


[re: RobertoS] [link to this post]
 
When they installed my connection they dragged a cable from the cabinet to the house, from what I could see it was one run of coax from the cabinet to inside the house. The cable used has a second cable attached alongside it to carry voice phone calls.

It is worth reading Wiki on the DOCSIS standards.

DOCSIS
Standard User Discus
(experienced) Thu 06-Sep-18 17:06:31
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
You have 2 threads open on the same subject, and I posted the following in your other one:

In reply to a post by Discus:
Sorry, I can't recommend them on the Sandy exchange. On the guaranteed 55meg, sync at 48 meg with my own router as the VF one kept dropping the 5ghz wifi. My throughput has not risen above 20 meg, with as low as 7meg for the last 4 days, not just in peak times, even though wired and plugged to master socket.. I am using the 30 day guarantee to leave.


http://www.marksfish.me.uk - Personal fishkeeping website
Administrator MrSaffron
(staff) Thu 06-Sep-18 17:20:13
Print Post

Re: Virgin to Vodafone ?


[re: DRW] [link to this post]
 
DOCSIS is fibre to a node, and that node serves a number of 'sub' cabinets via coax.

If the cable run is long then amplifiers can be used, they only deploy to premises within range of the cabinet, since there is signal loss, hence why cabled areas usually have a lot more cabinets compared to VDSL2.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BuckleZ
(fountain of knowledge) Thu 06-Sep-18 19:23:44
Print Post

Re: Virgin to Vodafone ?


[re: thesquale2] [link to this post]
 
I rang retentions and they offered me it? i never negotiated at all

Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to