I've been having problems with Post Office broadband for a while, where pages take ages to load which is very annoying, and spoke to a couple of people but what they suggest didn't make any difference and then when I email them it's as if they just have actors pretending to be technical support who don't do anything.
My contract finished ages ago so I'm free to go to another company. Then on 6th September I had a phone call from Post Office about another 18 month contact, so I said that the service isn't much good so I don't want another contract. He was saying that he could save me money, but the 18 a month didn't seem much cheaper than I was having at the moment and my package didn't have calls included so the bill was quite expensive with calls added. He said I could have all calls included for free for three months, but he wasn't going to pressure me as I could have time to think about it.
I waited a while for information in the post so I could read and decide if I want it, but information in the post didn't give that much information, so I emailed to request somebody call me to go over the contract again, and it was a similar kind of person who helps with the technical work that doesn't know anything and can't help. All she said was it looks as if I took out the contract on 6th of September and I would have cancellation charges if I change now. So I said it looks as if I've been conned into taking out a contact then, and all she said was could she phone me back on Monday with her manager listening. I don't want to talk to her again as she doesn't know anything, and they're going to con me by saying I can't cancel the contact now.
Does anybody know who the ombudsman is or any organisation who can help me to know my rights?