I'm in a fairly rural location, but use to get 2.5Mbps for a number of years. Switched to Origin last December and the speed dropped to less than 1Mbps. After a month of stressful arguing, I eventually got them to improve it, but ended up with 2Mbps at best. After reading some posts on this forum, it would appear that the supplied ASUS router/modem could be partly to blame. However, nearly all ISPs are still only guaranteeing 1Mbps or less for my address.
The good news is that a fibre cabinet was installed close by this summer. Kent County Council have assured me that the cabinet will go live by the end of this week after the planned completion for Summer 2018 was missed. I don't believe them or what they're being told by Open Reach more likely. The cabinet will support fast-fibre and possibly superfast-fibre too. KCC's website states that no upgrade for my area is planned. The Open Reach website states that the cabinet is at the 'Connect' state, meaning up to another 4 months of waiting. If what KCC tell me is true, surely it should be at the 'Activate' state by now?
It'd be very nice to get 35Mbps or more, but I'm not sure I need it, so I'm reluctant to pay a lot more.
What I'd like to know is :-
1. Is there a more reliable source of information regarding how long it'll take before the cabinet goes live?
2. Will I get a better connection when the cabinet goes live by default? I've been told all lines will be transferred from the old to the new cabinet. In fact, I think the old cabinet has already gone, but I haven't seen any improvement yet. An increase from 2Mbps to 10Mbps would be great for me, especially if it won't cost extra.
3. Can Origin charge me a disconnection fee if I don't move ISP at the end of contract or I don't renew my contract (I can't find their terms & conditions)? I'm thinking if I don't agree to the T&Cs of their new contract, they'll just disconnect me, which would be fine. I'm also thinking that I may have a lot more flexibility with 4G broadband or maybe just a better mobile phone deal (EE have the only half decent 4G provision in my area). I never use my landline.
4. If I go to a new ISP, which of them will let me leave after they've connected me without penalty during a cooling off period? Most ISP cooling off periods seem to expire before any connection has been made, which is almost useless.
5. Any recommended ISPs for my area? I've had bad experiences with the Post Office (customer service), Sky (connection & customer service) and Origin (broadband & customer service). Also a friends' fibre connection with PlusNet was handled badly quite recently.
Edited by grazie (Thu 27-Sep-18 18:02:09)