This is the situation. We are three professional online poker players, and as such we need solid, reliable internet access. We moved into a new property in Kentish Town, north london, just under a month ago. Our estate agent provided us with the direct number of an employee of virgin media, and as such we managed to get 20 meg cable (or fibreoptic? not sure) running a couple of days after we moved in, as well as an HD tv deal, for £42/month total.
Our broadband has been spotty at best (and we didnt get the HD channels, and the normal channels were poor quality), going down sometimes 8 or 9 times a day, requiring a modem reset (we had to provide our own wireless router! [censored]). Where our living depends on solid internet access, this has obviously cost us a not insignificant amount of money.
They kept on promising to come round to upgrade the cables or some stuff. Yesterday they called and told us that, because we lived on a busy high street, they couldnt get access to the cables for long enough to upgrade them, and as such they would be cutting us off. During the phone call our internet died and now were having to resort to mobile broadband, which is obviously more expensive and less reliable, were not tech-savvy enough to share it between 4 computers, and even if we were, we want to be able to watch youtube or other high-content websites without worrying about running out of data usage.
So we would like to find a reliable business broadband company that can get us a contract asap. Our lease for the property expires in June of next year but we dont mind signing a 12-month contract or even a 24-month if it means we get good internet. We would like a tv deal with it but thats not a matter of priority at all.
We would also prefer to have no bandwidth allocation but again if the best deal comes with one, we would live with it.
Thankyou very much for your help, its much appreciated. Im sorry if this is a repost, but I have neither the time nor patience (im sure you all understand having had to deal with customer services people at isps) to search through the forums.