Currently with ZEN, had great service, decent speeds for large village BT exchange, 4-6 mb/s. Recent problems which look like they are connected to a dodgy router has made me look again at the possibilities of changing ISP. I've always valued customer service and ZEN have been exceptional in this regard. I left Talk Talk Residential 2 years ago after enough of the Indian call centres and reading off a sheet, intermittent dropping of signal etc... when I switched the problems went away overnight. So maybe I'm mad even debating this yet, had a call from Talk Talk Business....
I quickly mentioned all of my old problems,
They replied that the TALK TALK Business, has all call centres in the UK
Their own equipment in the exchange which has been unbundled (I've verified this with SAM KNOWS website)
They also state I should be able to get 9-10 mb/s (I don't fully understand this as even with equipment in the exchange) isnt the traffic going down the same wires? or does priority traffic means it like an outside lane of a motorway?)
The price savings are significant.
Too good to be true?
Well, I just don't know, I have found hardly any reviews on Talk Talk Business anywhere where someone has switched to them from the scenario I have described. On the think broadband compare speeds utility, they are consistently slower on the bar graphs.....
Can anyone offer any advice/experience on this?