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Anonymous
(Unregistered)Tue 23-Oct-12 10:54:10
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TalkTalk Business - report of good customer service


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I had a problem with my BB that was resolved smoothly by TT Business - and it's only fair to let people know when you get good service. Almost more important than reports of bad service.

I was always able to get through quickly to an advisor (four calls anwered within 2 or three rings).

They didn't always speak *perfect* english - but not too bad.

They gave me the standard good advice - change the micro filter, plug into the test port, etc, but were unable to resolve my line drop outs and the speed falling from a reliable 12Mbs to a poor 5Mbs.

I got a call from a guy in second line support who took over 30 mins talking me through some options. None of these really solved the problem, but we agreed that I would monitor the situation.

But I got a clue to the problem and rebooted the Draytek modem to factory settings.

This fixed it and I am now back to 12.5Mbs.

So (almost) top marks to TT Business. Good response. Very happy.

Homeworker.
Standard User Deadbeat
(knowledge is power) Tue 23-Oct-12 10:57:38
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Re: TalkTalk Business - report of good customer service


[re: Anonymous] [link to this post]
 
Rebooting the router is normally one of the first "crib sheet" demands so I certainly wouldn't be impressed by your experience.
Standard User BatBoy
(legend) Tue 23-Oct-12 10:58:39
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Re: TalkTalk Business - report of good customer service


[re: Deadbeat] [link to this post]
 
Back to factory settings?


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Anonymous
(Unregistered)Tue 23-Oct-12 11:09:11
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Re: TalkTalk Business - report of good customer service


[re: Deadbeat] [link to this post]
 
I wrote "modem", not router.

We re-booted the router several times.

I also re-booted the modem many times in my own investigation.

Homeworker
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