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Standard User j314
(learned) Wed 14-Feb-18 01:58:42
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(Working from home) Virgin Business vs FTTC?


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I work from home (sole trader); I have FTTP right now but plan to move. Target address is not 100% certain yet but is very likely to have both decent Openreach FTTC and Virgin HFC available. I don't need a static IP so the current issues surrounding that don't apply to me.

Pros for Virgin/HFC:
* 300/350Mbit down
* 12 hour fix time available at a good price (this seems like quite a big deal to me)

Either/or:
* Both are 20Mbit up

Pros for Openreach/VDSL:
* Latency likely to be lower and more stable
* Does not suffer from localised oversubscription/peak time congestion in quite the same way Virgin apparently does

Which would you go for in my place?
Administrator MrSaffron
(staff) Wed 14-Feb-18 12:20:02
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Re: (Working from home) Virgin Business vs FTTC?


[re: j314] [link to this post]
 
As someone who works from home, one of each.

But if moving today I would make a FTTP property the priority when searching

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User j314
(learned) Wed 14-Feb-18 14:10:14
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Re: (Working from home) Virgin Business vs FTTC?


[re: MrSaffron] [link to this post]
 
Both good points! Would still be interested in preferences for one over the other though (I would have a 3G/LTE backup).


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Administrator MrSaffron
(staff) Wed 14-Feb-18 14:27:54
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Re: (Working from home) Virgin Business vs FTTC?


[re: j314] [link to this post]
 
If you download large amounts of data then the Virgin Media
If you take the fastest Virgin option, then upload should be similar to FTTC.
FTTC a lot will depend on the location, i.e. speeds possible
Cable a lot will depend on the location i.e. congestion levels and the hours of business

Best advise order both for install as soon as possible in new property and run both for a while before making a decision on what they give you. I'd be tempted to leave both in place, since the fall back to 3G/4G is usually a lot more painful than flipping between fixed line services in the same premise and leave the 3G/4G to the powercut at premises scenario

Two connections also means you can do things like massive multi GB uploads on one line, leaving the other free for all the day to day business. Or an important Skye video call will not pixelate due to a large email arriving

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User dewi
(regular) Wed 14-Feb-18 15:39:37
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Re: (Working from home) Virgin Business vs FTTC?


[re: j314] [link to this post]
 
When I ran a small business, I started with a Virgin Business fibre connection provided by my landlord. I found the throughput to be variable and I didnít find their technical support to be of much use. When I had a problem, the first question they asked was which router I was using. When I told them I had a SonicWall firewall appliance (necessary to set up a VPN connection to our other offices), they told me they didnít support that device and refused to discuss the problem any further. I thought this was pretty poor for a business service.

When FTTC became available, I switched to Zen. I found their service much more consistent and their technical support was excellent. When I had a problem, they told me they didnít directly support SonicWall, but if I knew my way around the GUI, theyíd tell me which settings to check.

The 12 hour fix time is well worth having. I paid for Critical Care from Zen. One day, I got into the office to find the Internet was down. I phoned Zen technical support. They diagnosed a fault between my premises and the exchange, phoned Openreach, and told me that an Openreach appointment had been made for the next day. I pointed out I had Critical Care. The tech support person apologised, phoned Openreach back, and told me that an Openreach engineer was on his way, and would be with me within an hour.

Given the choice between 350 Mbps Virgin fibre or 80 Mbps FTTC, Iíd probably risk Virgin for home use. For business use, Iíd got for FTTC from someone like Zen or AAISP every time.

Having got used to FTTP at home, Iíd be reluctant to move anywhere that didnít have FTTP!
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