When I ran a small business, I started with a Virgin Business fibre connection provided by my landlord. I found the throughput to be variable and I didnít find their technical support to be of much use. When I had a problem, the first question they asked was which router I was using. When I told them I had a SonicWall firewall appliance (necessary to set up a VPN connection to our other offices), they told me they didnít support that device and refused to discuss the problem any further. I thought this was pretty poor for a business service.
When FTTC became available, I switched to Zen. I found their service much more consistent and their technical support was excellent. When I had a problem, they told me they didnít directly support SonicWall, but if I knew my way around the GUI, theyíd tell me which settings to check.
The 12 hour fix time is well worth having. I paid for Critical Care from Zen. One day, I got into the office to find the Internet was down. I phoned Zen technical support. They diagnosed a fault between my premises and the exchange, phoned Openreach, and told me that an Openreach appointment had been made for the next day. I pointed out I had Critical Care. The tech support person apologised, phoned Openreach back, and told me that an Openreach engineer was on his way, and would be with me within an hour.
Given the choice between 350 Mbps Virgin fibre or 80 Mbps FTTC, Iíd probably risk Virgin for home use. For business use, Iíd got for FTTC from someone like Zen or AAISP every time.
Having got used to FTTP at home, Iíd be reluctant to move anywhere that didnít have FTTP!