I think what you do to reinstall is to download the trial version of MS Office (using the bandwidth for which you've paid) and then key in the serial number Dell have provided when you purchase a PC with an Office suite. Yes! It is cheapskate! I've always liked Dell but I'd prefer to buy elsewhere now if I could find equally good follow-up care. Also Dell have option for small desktops and all-in-ones that I don't spy anywhere else.