Hoping someone can help me troubleshoot an issue. A friend of mine has 3 laptops for their family. They have broadband from Sky and all the laptops connect via wireless. A couple of weeks ago one laptop stopped talking to the internet, the others were fine. Windows OS is Vista (latest SP and hotfixes).
I've been asked to take a look and here's what I've found so far.
- The laptop can connect to the wireless network and will receive an IP address via DHCP.
- The laptop can NOT ping the router or access the router webpage (regardless if IP is static or DHCP).
- The laptop can successfully connect to other wireless network and browse the internet.
One thing I did notice is that when the laptop connects to the home network is says "Local Only" in terms of access and it lists it as "unidentified network" (I thought Vista gave you the option of public or private networks).
I've done some Googling and there are some suggestions about resetting the network stack which I've done and disabling IPv6 but this hasn't made a difference.
Is there anyway to make Vista completely forget the wireless network (I know you can delete it from the Networking Control Panel). I don't want to reinstall Vista if I can really help it.
Many thanks in advance.
Current ISP: Xilo LLU (via Cable & Wireless)
Previous ISP: Zen (for 9 years).