As I understand/observe it, when you send an email in Outlook it puts the email in the Outbox then, depending on the settings, it sends it straight away, or at least tries to. When sent it moves it to Sent Items.
In the event of the sending failing, e.g. a brief problem with one's SMTP service, the email stays in the Outbox but Outlook doesn't attempt any retries. The only way, it seems, is to open the email in Outbox and click Send again.
It came up again yesterday when I was sorting a few problems on a friend's PC. They're on Virgin and have @ntlworld.com email addresses. She'd been able to send and receive email ok from her account, but though her husband could receive emails, he hadn't been able to send emails for a few days, some sort of SMTP server error message it seems, though I didn't see the error message.
There were as few emails in his Outbox which hadn't gone and they didn't seem to be going. I tried opening and Sending them again and they sent OK and Outlook moved them to Sent Items. Clearly he now knows to open and Send in this situation. But it begs the question as to why Outlook doesn't try to resend such emails.
Have others seen this? Any fixes for it?
Edit: It's not an anti-virus issue as I've seen it happen with various AV products.
Edited by cheshire_man (Sat 04-Feb-12 17:57:47)