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Standard User Mikey2
(eat-sleep-adslguide) Mon 10-Sep-12 20:33:15
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Remote control of computers


[link to this post]
 
Wallet depleter is off to uni and I'm looking at remote control software just in case of any difficulties with her laptop (Win7).

Have looked at Ammyy and Teamviewer, which are both free.

Anyone used either or have any thoughts on them or any other remote access software (which I’m hoping not to have to use) that I should consider.

Thanks

Mike
If you have to swallow a frog, try not to think about it. If you have to swallow two frogs, don't swallow the smaller one first.
Standard User jhurrell
(experienced) Mon 10-Sep-12 20:40:41
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Re: Remote control of computers


[re: Mikey2] [link to this post]
 
Teamviewer is dead easy to use.... no install is even needed.

On the Teamviewer downloads page, download the "TeamViewer Quick Support" file and place it on her desktop. On your machine, download the "Teamviewer full version".

If she needs help, she simply double clicks the file on her desktop and it generates an ID (always the same) and a 4 figure password (random and different each time). She gives those two bits of information to you over the phone. Then you fire up the full version (when you double click it, it will ask if you want to install it or not (up to you)), once loaded it will be waiting for the remote ID and password. Type in the ones you've been given and that's it... remote control done.
Standard User IanBB
(regular) Mon 10-Sep-12 20:56:21
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Re: Remote control of computers


[re: jhurrell] [link to this post]
 
+1 to jhurrels's post.

I have used Teamviewer a few times to help friends out and it is easy to use.


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Standard User 4M2
(fountain of knowledge) Mon 10-Sep-12 21:24:17
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Re: Remote control of computers


[re: jhurrell] [link to this post]
 
If a pc is set to require a log-on when restarting can that be accomplished with a remote assistance? And even if a log-on is not required doesn't a remote assistance link have to be re-established by a user whose pc is being fixed after a re-start? These would certainly require a form of live communication between the local and remote users.

I've used Windows Remote Assistance and it works really well except for very slight delays with mouse pointer movements but re-starting the remote pc required the user to re-establish the link in order to continue the work. Messages could be sent via Live Messenger to the remote user if, for example, I was going to restart the machine, it was necessary to insert a disc into the cd drive, or a user name/password was required.

Using Windows Remote Assistance and Live Messenger worked really well and it was not necessary to have a telephone link.
Standard User ggremlin
(committed) Mon 10-Sep-12 23:14:36
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Re: Remote control of computers


[re: Mikey2] [link to this post]
 
I use crossloop
free, just works (even through firewalls both ends), and secure enough (they have to give a session password).
Standard User scopio
(regular) Mon 10-Sep-12 23:46:53
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Re: Remote control of computers


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Using Windows Remote Assistance and Live Messenger worked really well and it was not necessary to have a telephone link.


With TeamViewer You only need to use the telephone to communicate the ID and Password, once communication is established via TeamViewer you can communicate with built-in chat, audio or video.
As far as “If a pc is set to require a log-on when restarting” is concerned, this can be achieved only if both , or more, pcs’ have TeamViewer Full version installed and set to start before Windows load, which can be set in the Options menu.

Administrator MrSaffron
(staff) Tue 11-Sep-12 00:09:19
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Re: Remote control of computers


[re: scopio] [link to this post]
 
In a student shared house scenario you really should use a user login on a PC, even if just to stop friends doing silly tricks on the PC

Teamviewer, all you need to exchange is the password once you know the machines unique ID, easy enough in a sms, and no special NAT rules are needed either

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 4M2
(fountain of knowledge) Tue 11-Sep-12 03:20:23
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Re: Remote control of computers


[re: scopio] [link to this post]
 
In reply to a post by scopio:
In reply to a post by 4M2:
Using Windows Remote Assistance and Live Messenger worked really well and it was not necessary to have a telephone link.


With TeamViewer You only need to use the telephone to communicate the ID and Password, once communication is established via TeamViewer you can communicate with built-in chat, audio or video.
As far as “If a pc is set to require a log-on when restarting” is concerned, this can be achieved only if both , or more, pcs’ have TeamViewer Full version installed and set to start before Windows load, which can be set in the Options menu.


So an unattended remote machine that required a log-on after a restart would still be inaccessible locally. Or are you saying that TeamViewer Full Version would log-on and load Windows on the unattended remote machine automatically if such settings were made in the Options menu?
Standard User ukhardy07
(experienced) Tue 11-Sep-12 03:57:46
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Re: Remote control of computers


[re: Mikey2] [link to this post]
 
+ 1 for teamviwer.

It's great stuff smile If anything worth needing your help goes wrong it'll probably be along the lines of 'the laptop wont turn on.' So teamviewer wont be too much use.

The uni should have laptop support too.

Teamviewers the easiest one really.

Edited by ukhardy07 (Tue 11-Sep-12 03:59:15)

Standard User philippercival
(experienced) Tue 11-Sep-12 10:12:34
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Re: Remote control of computers


[re: Mikey2] [link to this post]
 
In reply to a post by Mikey2:
Wallet depleter...


Like it. smile

Team viewer sound good from the comments above.

I can also recommend Logmein, From Logmein.com. It is free and you can set it all up in advance. Works a treat for full remote control. For a trial period you will have the pro version, which lets you do all sorts of extra things. If you have it enabled the whole time, you can do almost anything including re-booting the computer.

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