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Standard User Rever
(newbie) Thu 28-Feb-13 18:37:43
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Windows 8 connectivity issues


[link to this post]
 
I recently purchased a new Windows 8 PC and since then have been experiencing continuous connectivity issues.(never had them with Windows 7)

I have BT Infinity on a wired connection with Windows 8. The modem and home hub are left on 24/7. Everytime I boot/restart my machine the network icon shows that I am connected and have internet access but no pages will load (page cannot displayed).

When I run a diagnostic the results come back with either 'Gateway is not available' or 'no DNS server'.

The only way I can get my connection back is to unplug the modem or power down the hub and then restart them. This connectivity only lasts until the next time I shutdown or restart the PC. Then I have to go through the whole process again.

Never had this issue with Windows 7.

Just to add, wireless connections to my other devices work perfect.

Any advise greatly appreciated.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 28-Feb-13 18:50:01
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Re: Windows 8 connectivity issues


[re: Rever] [link to this post]
 
Check the DNS settings in both the router and the PC. Best to have them in only 1 place, prefer the router, so they don't get confused,

Try a public DNS like OpenDNS, Google or Norton.

Is the router giving out DHCP IPs or does the PC fix its own?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Rever
(newbie) Thu 28-Feb-13 19:09:11
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Re: Windows 8 connectivity issues


[re: XRaySpeX] [link to this post]
 
Thanks for the quick reply.

Please excuse my lack of knowledge but could you expand on your suggestions.

DHCP is enabled on the hub and the PC.

Hub IP Gateway Address: 192.168.1.254

Hub DHCP Network Range: 192.168.1.64 - 192.168.1.253 (Default)


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Standard User XRaySpeX
(eat-sleep-adslguide) Thu 28-Feb-13 19:20:14
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Re: Windows 8 connectivity issues


[re: Rever] [link to this post]
 
In reply to a post by Rever:
DHCP is enabled on the hub and the PC.
I'm unsure what DHCP enabled on PC means.

Does the PC's Ethernet Adapter's TCP/IP Properties show Obtain IP addy Auto & Obtain DNS addy Auto?

Do ipconfig /all in a Command Window and post with your MAC addys & names asterisked out.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Rever
(learned) Thu 28-Feb-13 19:37:37
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Re: Windows 8 connectivity issues


[re: XRaySpeX] [link to this post]
 
Windows IP Configuration

Host Name . . . . . . . . . . . . : ****
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : **********
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
Physical Address. . . . . . . . . : **********
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.74(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 February 2013 18:18:57
Lease Expires . . . . . . . . . . : 01 March 2013 18:18:53
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.{****************}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : *******************
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : ******************
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : ***************************(Preferred)
Link-local IPv6 Address . . . . . : ***************************(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : **********
DHCPv6 Client DUID. . . . . . . . : *******************************

NetBIOS over Tcpip. . . . . . . . : Disabled
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 28-Feb-13 20:01:28
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Re: Windows 8 connectivity issues


[re: Rever] [link to this post]
 
Looks good! Confirms router is giving out IP & DNS.

Could it be anything to do with short, 1 day, lease? Mine go on to 2038 = Forever.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Rever
(learned) Thu 28-Feb-13 20:21:36
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Re: Windows 8 connectivity issues


[re: XRaySpeX] [link to this post]
 
I wondered at first whether it was the 1 day lease but that period would have been the same when I was running Windows 7 and Vista with no issues. Also my wireless devices have no issues with getting an IP,etc.

I'm pretty sure it is a Windows 8/adapter issue.
Standard User cavillas
(eat-sleep-adslguide) Fri 01-Mar-13 14:34:13
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Re: Windows 8 connectivity issues


[re: Rever] [link to this post]
 
Might need an adapter driver update for windows 8

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Standard User Iken
(newbie) Fri 01-Mar-13 18:05:03
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Re: Windows 8 connectivity issues


[re: Rever] [link to this post]
 
I just registered after many moons of lurking as I may have a solution!

I have the same Intel NIC and there is a known issue with this device and Windows 8.
Basically, it can suddenly be detected as a different model (82579LM) and stop loading the driver, thus rendering the connection useless...

There is, thankfully, a firmware fix to correct this issue:
Intel download page with info

It's very straightforward: just follow the relevant instructions, reboot as requested and I think you'll find the problem is resolved.

Hope that helps!

Regards
Standard User Rever
(learned) Fri 01-Mar-13 19:43:55
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Re: Windows 8 connectivity issues


[re: cavillas] [link to this post]
 
Thanks for the advise.

Fingers crossed, installed the latest driver from Intel and it connected from a boot up with no problems.
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