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Standard User wingco1
(legend) Sun 21-Apr-13 20:11:19
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MS Office 2013 won't install


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My friend has bought a new desktop PC. He also bought MS Home and Student 2013 download. Following the instructions provided in the box we went to the Microsoft website and input the key code.

This was accepted and the download begins. We then get the UAC and click yes in response to the prompt. At this point we get a "This program has stopped working" error message. Have tried with Firefox and Internet explorer but the same happens.

Any idea please?

I should add that an .exe file is succesfully downloaded. And the error message is after the .exe file is clicked on.

Edited by wingco1 (Sun 21-Apr-13 20:21:59)

Standard User XRaySpeX
(eat-sleep-adslguide) Sun 21-Apr-13 20:30:14
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Re: MS Office 2013 won't install


[re: wingco1] [link to this post]
 
If running the .EXE, FF & IE are out the loop.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User wingco1
(legend) Sun 21-Apr-13 20:39:38
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Re: MS Office 2013 won't install


[re: XRaySpeX] [link to this post]
 
Yep I've just realised that blush smile


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Standard User BatBoy
(legend) Sun 21-Apr-13 20:56:57
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Re: MS Office 2013 won't install


[re: wingco1] [link to this post]
 
What Operating system, and what exe?


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Standard User wingco1
(legend) Sun 21-Apr-13 21:17:40
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Re: MS Office 2013 won't install


[re: BatBoy] [link to this post]
 
It's a brand new Win 8. The .exe was downloaded from https://officesetup.getmicrosoftkey.com/
Standard User BatBoy
(legend) Sun 21-Apr-13 21:21:56
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Re: MS Office 2013 won't install


[re: wingco1] [link to this post]
 
Who is the ISP?


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Standard User wingco1
(legend) Sun 21-Apr-13 21:26:15
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Re: MS Office 2013 won't install


[re: BatBoy] [link to this post]
 
BT
Standard User BatBoy
(legend) Sun 21-Apr-13 21:30:45
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Re: MS Office 2013 won't install


[re: wingco1] [link to this post]
 
I googled the error and a result came up suggesting an https problem. I'm aware of https problems being reported about BT also. Do you have a VPN available, or another ISP?


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Standard User wingco1
(legend) Sun 21-Apr-13 21:31:55
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Re: MS Office 2013 won't install


[re: BatBoy] [link to this post]
 
Unfortunately not.
Standard User BatBoy
(legend) Sun 21-Apr-13 21:45:52
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Re: MS Office 2013 won't install


[re: wingco1] [link to this post]
 
Do you have problems accessing https sites,e.g. online banking?


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