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Standard User cheshire_man
(knowledge is power) Tue 11-Jun-13 21:29:13
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Strange laptop wireless issues


[link to this post]
 
At our club there's BT Business broadband which those who are in the club's computer group have the access key to and can use the internet connection.

I was there this evening and my laptop (Win 7) connects straight away.

A few weeks ago one person's laptop - running Vista - decided it wasn't going to connect to the internet. It connects to the router but no further, the messages "Unidentified network" and "Local access only" are typical on the statues icon. The same laptop connects fine to the owner's BT Home Hub when he's at home. I'm pretty certain that he will not have done anything that has screwed it. Clearly the laptop is connecting to the router but won't go any further.

I've tried all sorts of things, e.g. deleted the network and reselected it; IPCONFIG shows only the basic MAC address data; /RENEW or /RELEASE has no effect; used Windows Repair.

As it's working fine at his home I clearly am reluctant to do too much, e.g. roll back network card driver and see if there's a new one, he's only at the club an hour or so a week so it's not a critical problem, but it is irritating.

I won't be there for a couple of weeks so I won't be able to try anything for a while.

Any thoughts?

Tony
We have more and more laws, and less and less enforcement
Standard User yarwell
(sensei) Tue 11-Jun-13 22:14:45
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Re: Strange laptop wireless issues


[re: cheshire_man] [link to this post]
 
not getting an IP address - any scope for error in the encryption key ie upper/lower case etc.

If IPCONFIG shows only the MAC address and not an IP I don't see how it can "connect to the router" ??

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Phil

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Standard User XRaySpeX
(eat-sleep-adslguide) Tue 11-Jun-13 22:43:51
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Re: Strange laptop wireless issues


[re: cheshire_man] [link to this post]
 
Check he hasn't hard-coded IP addy in TCP/IP Properties of its Wireless Connection. Should be "Obtain IP Auto".

How'd you know it connects to router? What's ipconfig /all show?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM


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Standard User Pipexer
(eat-sleep-adslguide) Tue 11-Jun-13 23:29:36
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Re: Strange laptop wireless issues


[re: yarwell] [link to this post]
 
In reply to a post by yarwell:
not getting an IP address - any scope for error in the encryption key ie upper/lower case etc.

If IPCONFIG shows only the MAC address and not an IP I don't see how it can "connect to the router" ??

Indeed - by far the most common problem, especially with Vista due to the "manage wireless connections" being a little bit more hidden than on any other version. Delete the wireless network profile from the laptop and try reconnecting. This catches a lot of people out.

Zen 8000 Pro
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 12-Jun-13 00:00:01
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Re: Strange laptop wireless issues


[re: Pipexer] [link to this post]
 
In reply to a post by cheshire_man:
I've tried all sorts of things, e.g. deleted the network and reselected it;


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Standard User ukhardy07
(fountain of knowledge) Wed 12-Jun-13 00:36:12
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Re: Strange laptop wireless issues


[re: cheshire_man] [link to this post]
 
Start - control panel - ensure it's on control panel home - network and internet - network and sharing centre - change adapter settings - right click the wireless one - click properties - click internet protocol version 4 (tcp/ipv4) - click properties - ensure obtain an ip address automatically and obtain dns server address automatically is selected - click ok.

I am tipping manual address has been set in this setting.

Should work fine now if I'm right.

Edited by ukhardy07 (Wed 12-Jun-13 00:37:34)

Standard User XRaySpeX
(eat-sleep-adslguide) Wed 12-Jun-13 00:42:46
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Re: Strange laptop wireless issues


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Should work fine now if I'm right.
Or if I'm right.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Standard User cheshire_man
(knowledge is power) Wed 12-Jun-13 07:16:53
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Re: Strange laptop wireless issues


[re: XRaySpeX] [link to this post]
 
I'm pretty sure I've done that but will check next time I have the chance.

Tony
We have more and more laws, and less and less enforcement
Standard User cheshire_man
(knowledge is power) Tue 25-Jun-13 19:20:04
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Re: Strange laptop wireless issues


[re: cheshire_man] [link to this post]
 
I'm at the club now connected and waiting for the guy to arrive. I can then try the various things that have been suggested and we'll see what's what grin

Tony
We have more and more laws, and less and less enforcement
Standard User Pipexer
(eat-sleep-adslguide) Tue 25-Jun-13 19:38:21
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Re: Strange laptop wireless issues


[re: cheshire_man] [link to this post]
 
Have fun!

Zen 8000 Pro
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