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Standard User Timalay
(experienced) Tue 30-Jul-13 14:43:37
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Help with uninstalling a unwanted program.


[link to this post]
 
I thought I was installing a update for Firefox, but it seems it might have been a rouge program. It install a few unwanted programs, now I've managed to uninstall all but one program 'Norton Security Scan'. Also it seems when I open a new tab I get this.

Any help on getting rid of these.
Standard User ukhardy07
(fountain of knowledge) Tue 30-Jul-13 14:59:55
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Re: Help with uninstalling a unwanted program.


[re: Timalay] [link to this post]
 
Norton security scan is normally fine. It often comes on new PCs. Although it's likely you have a rogue version.

You can download the norton removal tool here which I think will remove it, if it's genuinely the norton version.
ftp://ftp.symantec.com/public/english_us_canada/remo...

Regarding the search page - have you looked in the settings of firefox.

It might be a good idea to run a malware bytes scan as it sounds like it's potentially infected you
http://www.malwarebytes.org

Go to free download. It gives you a full 14 day trial which is plenty to find and remove any of those nasties.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 30-Jul-13 15:12:37
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Re: Help with uninstalling a unwanted program.


[re: Timalay] [link to this post]
 
Google 'delta search' and you'll find plenty of removal suggestions. Pick 1 you trust.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User Timalay
(experienced) Tue 30-Jul-13 15:13:40
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Re: Help with uninstalling a unwanted program.


[re: ukhardy07] [link to this post]
 
Thanks, running Norton Removal Tool now, hopefully that will work.

With regards to the search new tab thing, I managed to remove it from IE (not that I really use it, but my folks still do) and Chrome, but not Firefox yet.
Standard User Timalay
(experienced) Tue 30-Jul-13 15:23:44
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Re: Help with uninstalling a unwanted program.


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Norton security scan is normally fine. It often comes on new PCs. Although it's likely you have a rogue version.

You can download the norton removal tool here which I think will remove it, if it's genuinely the norton version.
ftp://ftp.symantec.com/public/english_us_canada/remo...


Well I tried it, and it still seems to be there after restarting.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 30-Jul-13 17:44:03
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Re: Help with uninstalling an unwanted program.


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Norton security scan is normally fine. Although it's likely you have a rogue version.
As I remember. if it's pukka, it appears in Add/Remove Progs.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User ukhardy07
(fountain of knowledge) Tue 30-Jul-13 17:50:11
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Re: Help with uninstalling a unwanted program.


[re: Timalay] [link to this post]
 
In reply to a post by Timalay:
In reply to a post by ukhardy07:
Norton security scan is normally fine. It often comes on new PCs. Although it's likely you have a rogue version.

You can download the norton removal tool here which I think will remove it, if it's genuinely the norton version.
ftp://ftp.symantec.com/public/english_us_canada/remo...


Well I tried it, and it still seems to be there after restarting.


Did you run malwarebytes? Might be malware posing as Norton if you can't get rid of it anyway.
Standard User flippery
(member) Tue 30-Jul-13 18:01:33
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Re: Help with uninstalling a unwanted program.


[re: Timalay] [link to this post]
 
do you have NSSSTUB
in control panel/administrative tools/ task scheduler/ library
Standard User pcologist
(newbie) Sat 31-Aug-13 05:52:18
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Re: Help with uninstalling a unwanted program.


[re: ukhardy07] [link to this post]
 
Don't forget to tick the remove boxes of the nasty's after Malware finishes its scan!
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