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Standard User GeoffB
(fountain of knowledge) Sun 18-Oct-15 06:15:08
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Restarting - no it's not!


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Every time I install updates (manually) I'm prompted to restart, which I know is normal. However, for the last three months my machine has been hanging at the 'Restarting' message and I've had to do a hard shutdown, which I hate doing. (Brings back memories of my ancient Win98 laptop which would never shut down properly - it took me 5 years to work out that a video driver was the culprit).
I got round to October's updates yesterday and decided just to leave it to do its thing. 2 hours later, still 'Restarting' so I pressed the off button.
Did I see Win 10 offered as an 'Important Update' in the list, or are my eyes deceiving me? I un-ticked it in time but nearly installed the little blighter.

Dell Inspiron 15, Win 8.1, IE11
8GB RAM
BT Infinity 2 via HH5
Standard User Pipexer
(eat-sleep-adslguide) Sun 18-Oct-15 14:27:00
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Re: Restarting - no it's not!


[re: GeoffB] [link to this post]
 
Try checking event log for anything that is hanging. It is very likely 3rd party software causing this.

If you do "shutdown -f -r" at command prompt, does it still hang then?

AAISP Home::1
Standard User GeoffB
(fountain of knowledge) Sun 18-Oct-15 15:06:05
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Re: Restarting - no it's not!


[re: Pipexer] [link to this post]
 
I have no problem shutting down - it's the re-start after updating that hangs. I've had the same problem with MacAfee when it installs a software update and requires a re-start. Just tried a normal re-start and that worked fine.

Dell Inspiron 15, Win 8.1, IE11
8GB RAM
BT Infinity 2 via HH5


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Standard User Pipexer
(eat-sleep-adslguide) Sun 18-Oct-15 16:10:02
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Re: Restarting - no it's not!


[re: GeoffB] [link to this post]
 
So it hangs at "Restarting" ONLY after doing Windows Updates or McAfee? That is very very odd, never seen it hang at "Restarting" before only during windows updates. "Configuring WIndows Updates" maybe, but that's a different stage.

Makes no sense really.

In the first instance try running

sfc /scannow

at an elevated command prompt. Then reboot.

Also after that, try installing all available updates manually (both important and optional - you can ignore Win10 and Skype updates) so that no remaining updates are appearing in the list.

This time, don't click the "restart now" prompt, instead do "shutdown -r -f" at command prompt.

AAISP Home::1

Edited by Pipexer (Sun 18-Oct-15 16:11:47)

Standard User Pipexer
(eat-sleep-adslguide) Sun 18-Oct-15 16:10:13
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Re: Restarting - no it's not!


[re: GeoffB] [link to this post]
 
Also, did you check the event log?

AAISP Home::1
Standard User gomezz
(eat-sleep-adslguide) Sun 18-Oct-15 17:18:55
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Re: Restarting - no it's not!


[re: GeoffB] [link to this post]
 
Run GWX Stopper to kill all Windows 10 nags and install attempts.

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Standard User Pipexer
(eat-sleep-adslguide) Sun 18-Oct-15 17:24:34
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Re: Restarting - no it's not!


[re: gomezz] [link to this post]
 
Thst will certainly not fix the problem, it might make it worse though.

AAISP Home::1
Standard User gomezz
(eat-sleep-adslguide) Sun 18-Oct-15 18:08:00
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Re: Restarting - no it's not!


[re: Pipexer] [link to this post]
 
Why?

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Standard User Pipexer
(eat-sleep-adslguide) Sun 18-Oct-15 18:09:48
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Re: Restarting - no it's not!


[re: gomezz] [link to this post]
 
How is installing GWX Stopper going to fix the problem with Windows not restarting properly -- effectively hanging on the "restarting" message?

However, can you not see how it is feasible that installing modifications to Windows Update OS (probably unsupported by Microsoft) might make things worse?

AAISP Home::1
Standard User gomezz
(eat-sleep-adslguide) Sun 18-Oct-15 18:34:49
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Re: Restarting - no it's not!


[re: Pipexer] [link to this post]
 
It was offered as solution to the subsidiary issue mentioned. It works by automating the steps that Microsoft suggest for killing Windows 10 nags so if they cause problems the fault lies with Microsoft themselves.

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Edited by gomezz (Sun 18-Oct-15 18:37:37)

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