I'm having this problem every time I update. Updates install fine then I click the prompt to restart and the laptop just hangs on 'Restarting'. I left it for 3 hours this week just to check that I'm not being impatient - same problem. So I do a hard restart and all is well, after a few anxious moments. Lo and behold my friend came round today and asked me about the very same issue - different laptops, both updating 8.1. His hard reset didn't go so well but a computer store fixed it and he's up and running now. So why is this happening?
Dell Inspiron 15, Win 8.1, IE11
BT Infinity 2 via HH5