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Standard User GeoffB
(fountain of knowledge) Tue 14-Nov-17 19:17:15
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Outlook problem


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I have a sub-account in Outlook which has always worked well. Now it won't load and I see that the password field is empty. when I go into the settings. When I put it in it won't save. Also, I can't change the 'leave messages on server' tick box.. I have the latest version (not the beta). The account isn't compromised as I can still use my password for the webmail site.
Any ideas?

Dell Inspiron 15, Win 8.1, IE11
8GB RAM
BT Infinity 2 via HH5
Standard User dwg1
(newbie) Wed 15-Nov-17 01:53:47
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Re: Outlook problem


[re: GeoffB] [link to this post]
 
Sounds like you need to make a registry edit. If you Google the issue, you will probably find the answer you are looking for...
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 18-Nov-17 04:32:16
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Re: Outlook problem


[re: GeoffB] [link to this post]
 
Which Outlook? Have you just installed Win 10 Fall Creator version (1709)?

I just installed it & Outlook 2003 stopped working completely.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User cheshire_man
(eat-sleep-adslguide) Sat 18-Nov-17 07:15:41
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Re: Outlook problem


[re: XRaySpeX] [link to this post]
 
Interesting. What exactly failed? Outlook refused to start or what?

Have you managed to get Outlook 2003 working again?

I have some elderly friends who both use Office 2003 fine on their Win 10 systems. Not aware, yet, of recent Outlook issues, and don't know whether they've been updated to 1709 (I must get them to check).

Edit: Just come across this thread with a possible fix near the end. May be helpful.

Tony
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement

Edited by cheshire_man (Sat 18-Nov-17 07:23:41)

Standard User XRaySpeX
(eat-sleep-adslguide) Sat 18-Nov-17 13:10:18
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Re: Outlook problem


[re: cheshire_man] [link to this post]
 
Outlook 2003 loaded but all you could do was read existing d/loaded emails. Everything else said "This op. is not available", some said "reinstall".

@cheshire_man: Thanks for pointing me at that article. It saved my life wink. I knew there was a Repair but was looking in wrong place. I was looking in CP/Mail when it was in the obvious place, CP/Programs/Office 2003.

All OK now smile.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User cheshire_man
(eat-sleep-adslguide) Sat 18-Nov-17 14:36:09
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Re: Outlook problem


[re: XRaySpeX] [link to this post]
 
Excellent, I'll bear it in mind for my friends - just in case smile

Tony
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement
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