Technical Discussion
  >> Windows Issues


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User cheshire_man
(eat-sleep-adslguide) Thu 12-Apr-18 17:26:30
Print Post

Windows 7 startup problem


[link to this post]
 
Acer desktop PC / Win 7 Home

Trying to fix a friend's PC problem.

When it boots it displays "Windows is loading files" then goes into Startup Repair which duly fails "Startup Repair cannot repair this computer automatically". Viewing problem details it says "Problem event name: Startup Repair Offline". The PC is actually on a working Ethernet connection but at this point in starting may well not see the network.

Under View Diagnostic and Repair details it lists numerous attempts at repair but at the end of the log is "Startup Repair has tried several times but still cannot determine the cause of the problem".

I've tried booting from my old Win 7 Pro DVD, that duly loads; on the second screen I selected Repair this computer, then selected the Windows 7 installation on the System Recovery Options screen.

Tried Startup Recovery, that finds no problems.

Tried SFC /scannow from a command prompt, that responds that there's a system repair pending that requires a reboot to complete.

There's no recovery disc - though I'm not sure if that would actually help in this situation. I've tried to start in Safe Mode but F8 during boot is having no effect.

There's no image to restore from.

I'm not sure how to sort this one. Any thoughts would be appreciated.

Tony
We have more and more laws, and less and less enforcement
Standard User ian72
(eat-sleep-adslguide) Fri 13-Apr-18 09:20:19
Print Post

Re: Windows 7 startup problem


[re: cheshire_man] [link to this post]
 
Get a copy of a win 7 home install CD and reinstall the OS from scratch formatting the partition. If it is not a hardware fault then you should be able to resolve it that way (I am assuming the Windows key is available, usually on the case). It may take a while to find all the appropriate drivers but should be 100% guaranteed way of reinstalling if it is just a corrupt OS.
Standard User dwg1
(learned) Fri 13-Apr-18 14:23:47
Print Post

Re: Windows 7 startup problem


[re: ian72] [link to this post]
 
Try using this command from a command prompt:-

dism.exe /image:C:\ /cleanup-image /revertpendingactions

and then try booting into safe mode again. Hope this helps smile


Register (or login) on our website and you will not see this ad.

Standard User cheshire_man
(eat-sleep-adslguide) Sat 14-Apr-18 08:43:00
Print Post

Re: Windows 7 startup problem


[re: dwg1] [link to this post]
 
Replying to last post for convenience.

I've now realised (looked at the licence key on the side blush it's a Vista Home Premium system, not Win 7. So I've no Vista discs of any sort. I've asked the owner what discs he has and he looked rather blankly at me, he's going to have a look round and see what he can find.

blush blush blush blush blush

Tony
We have more and more laws, and less and less enforcement
Standard User TinyMongomery
(eat-sleep-adslguide) Sat 14-Apr-18 08:57:12
Print Post

Re: Windows 7 startup problem


[re: cheshire_man] [link to this post]
 
I don't want to risk breaking forum rules by posting a link, but Google will give you several sources of Vista ISOs.

--------------------------------------------------------------------------
Never argue with a fool. Onlookers may not be able to tell the difference.
Standard User Pipexer
(eat-sleep-adslguide) Sat 14-Apr-18 10:43:20
Print Post

Re: Windows 7 startup problem


[re: cheshire_man] [link to this post]
 
What about buying a cheap copy of Win 10 from the various stores online?

ZeN Fibre Unlimited 2
Standard User broadband66
(knowledge is power) Sun 15-Apr-18 09:30:55
Print Post

Re: Windows 7 startup problem


[re: cheshire_man] [link to this post]
 
My Dell has a Vista sticker on it but it's running W7 64.

"winver" will confirm.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User RobertoS
(elder) Sun 15-Apr-18 13:57:16
Print Post

Re: Windows 7 startup problem


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Get a copy of a win 7 home install CD and reinstall the OS from scratch formatting the partition. If it is not a hardware fault then you should be able to resolve it that way (I am assuming the Windows key is available, usually on the case). It may take a while to find all the appropriate drivers but should be 100% guaranteed way of reinstalling if it is just a corrupt OS.
Isn't it likely the friend wants to preserve their programs and data?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 74565/13753Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Sun 15-Apr-18 13:57:38)

Standard User Oliver341
(eat-sleep-adslguide) Sun 15-Apr-18 14:03:45
Print Post

Re: Windows 7 startup problem


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Isn't it likely the friend wants to preserve their programs and data?

If that's the case then Windows 10 can be installed without formatting the drive, and the installation process will move the existing files to a new backup folder ready for drag and drop in File Explorer.

Oliver.

Edited by Oliver341 (Sun 15-Apr-18 14:05:45)

Standard User ian72
(eat-sleep-adslguide) Mon 16-Apr-18 08:42:55
Print Post

Re: Windows 7 startup problem


[re: RobertoS] [link to this post]
 
Isn't it likely the friend wants to preserve their programs and data?
Could be but if that is the case then this from the original post wouldn't help even if it could be found:
There's no image to restore from.
As that was an option then a clean install would be as well and may be the only way to get it back up and running.
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to