They're talking about a Gmail account.
Yes, in the context of Outlook. Outlook Webmail has the capability of syphoning in other email a/c's as well has having the '...' menu containing "Print" to boot as well as those aforementioned suspects. Gmail Webmail itself does not have a '...' menu containing "Print". So it can't be that.
The "highlight the email" before printing suggests the use of an webmail client rather than making use of the functionality of a browser.
Let's face it, none of us know what programs/apps/websites the OP is referring to. We are just guessing until the OP cares to enlighten us.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Fri 14-Sep-18 18:57:10)