Well this is now the second year. I have had numerous problems. When it was link to / Norton tower it is was fine. To improve the signal although I had Line of Sight. I had a ' Dish' and not the normal radio installed later. perfect. Then at some point they decided to do another upgrade flash to the rom. This was corrupted and I lost my service for over 3 weeks. Eventually after a second install the dish was taken away and finally replaced with a radio. This was linked to a new local repeater in the village. Started out ok. approx 9-mbs down 5-6 up. after a couple of months all sort of things things started happening. The last time Mr Disley blamed Google DNS servers.!!
Gary Disley ( Director was repeatedly contacted over the poor service. At one stage i was told to 'go away and return the kit.' He no longer could be bothered to resolve the problem. A friend of mine who also had similer problems was told the same. He is another village and has line of sight to a different Tower.
I have kept a complete excel chart from speednet.net since inception It is clear as my line of sight that i am getting an appalling service. It can work, but Mr Disley just cannot be bothered to make it work if a problem occurs.
As this organization is run with BDUK, Uttlesford Council funding. Hence the Super FstWith approval of Chelmsford County Council, Local Maldon Council and prominent named MP John Whittingdale and MEP Vicky Ford.
Maybe it is time an investigation is required into the business practices of Mr Disley and his company. As a well known Member of Parliament and MEP have put their.names. to this service. Or lack of might be better.
I have tried very hard to get Mr Disley to rectify a wrong. I have even paid for further engineers to come, Offered to pay for better more update Radio from Unbiquiti
Today i have just done a speedtest from thinkbroadband.
This is the result
Mr Disley does not agree he says it is all ok from his end ???
This product can work, when setup and serviced correctly it works great and I was very pleased.
But the backups for faults is appalling.
Should I ever get my service working like it it did initially I will happily report back.
During the meantime I advise you to really tread carefully with Mr G Disley and ask a lot of questions. Especially about those backup and service.