I'm really struggling to understand some information that I was told by a provider. Apparently I am unable to switch to Sky because I have a silver grade property and not a gold grade property with BT Openreach, but what does this actually mean? If my neighbor can get it why can't I? Aren't they supposed to be making it easier for customers to switch?
I've tried looking up what the difference between Gold and Silver properties is but it gets too technical and I just need to understand in plain English.
Please do help.