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Administrator MrSaffron
(staff) Fri 01-Dec-06 15:18:18
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Change to Home 1000/2000 T&Cs

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Posted on behalf of Zen - who wrote the following:

On 1st March 2007 we are going to introduce a monthly usage allowance on all Home 1000 and Home 2000 broadband services. The usage allowance will be 100 gigabytes (GB) per month.

A small number of our Home 1000 and Home 2000 customers are extreme users of our service. They leave their computers downloading files 24 hours per day, day after day, week after week. This extreme usage costs Zen hundreds of pounds per month for each extreme user many times our income from the monthly subscription fee. In the past we have subsidised this usage but we are no longer prepared to incur this loss.

By introducing a 100 GB monthly usage allowance we will limit the financial loss generated by the extreme users whilst leaving the vast majority of our customers completely unaffected.

100 GB is a vast amount of usage, enough to download 40 feature length movies, thousands of songs, and to browse the Web for as long as you want. In other words, 100 GB is more than enough for anything other than the kind of extreme usage described above.

The usage allowance for Home 1000 / 2000 will be handled in the same way as the usage allowances for Zen 8000 Lite / Active / Pro. If you reach 100 GB part way through a month your Internet access will be blocked and your web browser will display a page giving you the option to buy additional usage for 1.49 (inc. VAT) per GB. For full details, please see:

Best regards
Richard Tang
Managing Director

Andrew Ferguson, - formerly known as

Edited by MrSaffron (Fri 01-Dec-06 15:22:31)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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