how stable is your adsl line

(i'm concentrating on the adsl part of the line, since thats what broke on mine)

basicly, how stable is your adsl ?

my work line: (8mbit BT adsl)
bulletproof, it just doesn't die, ever

my uncles line: (8mbit BT adsl)
limited logging, but again, pretty bullet proof as far as i can tell

my line has always been a bit [censored], disconnecting at least once every 2-3 days at best
since it didn't resync much, so i ignored it
1 weekend in june 2007, my adsl suddenly went VERY [censored], spending most of the weekend from friday till sunday resyncing, then monday onwards the general freq of disconnects would be err 5 a day, or something like that

somewhat [censored] off at this, i talk to support, support give me the normal troubleshoot type [censored], make sure router is plugged in and turned on sort of [censored]
i'm like, ok ya, it's done etc, then they explain if BT do fault finding and they find out it's my end thats buggered, they will charge me

No, it

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ZeN 8000 Active

Sync: 8128 / 448 kbps
SNR Margin: 17.0 dB-ish
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)

Edited by ARD (Tue 16-Oct-07 12:53:37)

Could be the weather. Lots of rain in June. Water could be getting into BT's wiring. Do you get noise and crackles on voice calls at the same time?

I've had BT fix a noisy line before and it improved the adsl as well.

Ni Dieu ni maitre

Zen Office 8000 for business 7616 down, 768 up

Zen 8000 active for home

It's that old chestnut again.....

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=zen&Number=3145176&page=1&view=expanded&sb=5&o=&fpart=

I'm interested to know too, do ISP's get charged a different amount by BT/OR for call outs that they then pass to the customer if they see fit?

Just looking at a few ISP's, Zen, Plusnet, Newnet etc they all charge a different amount for a BT/OR call out (between

Edited by Vorlon (Tue 16-Oct-07 14:33:14)

Looking back to a synch issue I had in 2005 (when I was with BT Yahoo), BT recorded the issue as intermittent and was willing to sent out an engineer. He saw the problem at its worst, replaced the line card at the exchange, and all was well within 2 hours. I

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ZeN 8000 Active

Sync: 8128 / 448 kbps
SNR Margin: 17.0 dB-ish
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)

Unfortunately I can't do much at present until Linksys have exchanged my modem. It may well be that the replacment might be able to handle BT's ageing infrastructure a bit better.

At present I'm using an old modem which seems to hold onto the connection (PPP wise) regardless of the SNR margin still fluctuating between 7-12db

Unfortunately this "Old modem" isn't wireless and my download speeds aren't quite as good with it.

Edit: EVERY fault I've had in the past has been either at the exchange or in the Cab box. I'm amazed at how quickly Zen mention the BT/OR charge.

Incidentally I've been told that aslong as my connection works with one modem (regardless if it doesn't work with the majority on the market), then my line will be considered OK!

Edited by Vorlon (Tue 16-Oct-07 14:57:37)

I consider myself fortunate when I read some of the long narratives on these forums. However, the problems that have resulted in an engineer

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ZeN 8000 Active

Sync: 8128 / 448 kbps
SNR Margin: 17.0 dB-ish
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)

Well, on the one hand hand I'm grateful to zen for identifying these problems with the AR7 chipset, but on the other I'm not happy that i can't use the hardware I've already purchased.

At the end of the day I don't know if:-

1) BT are allowing their phone lines to go below (in quality terms) a previously understood and published threshold (ie their specification).

OR

2) Popular Manufacturers/models of adsl modem/routers based around the TI AR7 chipset are simply not upto the job or versatile enough with the Reality of the UK landline infrastructure.

Either which way, I believe that if BT are aware of the way these modems behave inconjunction with a less-than-perfect line, then they should cut the customers some slack. Nor should ISP's reiterate the

Personally, I beleive the ISP's are right to emphasise the potential call-out charge. Put it this way, you can engineer visit after visit, all finding faults at the exchange. Then one day it is a fault at your end, and bang,

The views expressed here are mine, and do NOT reflect those of my employer, present or previous.

.... And what about the Most Modems based on the Texas Instruments AR7 Chipset - get out of doing anything (except at cost) scenario?

There are several dozen of adsl modems/routers from most of the popular manufacturers that are said to have problems with the UK phone lines (Ti Ar7). I am told if BT see one of these that they will consider that to be the problem rather than the line.

Edited by Vorlon (Tue 16-Oct-07 21:33:09)