21CN So who can get these new faster services?

So who can get these new faster services? and i quote from zens website

New customers that are connected to a BT 21st Century Network (21CN) enabled exchange will be on the "up to 20Mbps" broadband service straightaway. Today 45% of UK homes and businesses are connected to 21CN enabled BT exchanges. BT aim to extend this to 55% by Spring 2010 and 75% by Spring 2011, depending on customer demand.

If you are not on a 21CN enabled exchange then your broadband speed will be "up to 8Mbps". Once your exchange is 21CN enabled the process will begin to move you onto the "up to 20Mbps" broadband services.
It is also important to remember that the broadband speed you can expect to receive will, as always, depend on the following factors:

Having made an inquiry this morning and been told that my Crawley exchange is 21CN enabled i now have to wait many months it would seam for the handover to zen to take place. The customer service agent didn't know as to why i should be delayed and said he would try to put me on a priority list but couldn't guarantee it. As for bt customers there still none the wiser for this exchange and as for depending on customer demand.what does that mean :-\ If anyone from zen could throw any further light on this with regards any dates it would be much appreciated

Wilders Security Admin
Microsoft MVP - Consumer Security

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Hi,

We are migrating customers gradually rather than doing every exchange all at once. This is due to a couple of reasons, 1 reason is that BT are unable to migrate our entire customer base in one go. Another reason is that a large number of simultaneous migrations would inevitably have an adverse hit on support - as there will always be a few that don't go smoothly.

There is a post here that explains the migration process in more detail: http://forums.thinkbroadband.com/zen/t/3778322-re-sc...

Hope that helps

====================================================
_James Sweet___________________________________________
ZeN Internet Systems Development_________________________
ZeN are recruiting! Click here to view the opportunities available.
====================================================

New customers get it straight away.

Maybe you should cancel & reapply ?

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In reply to a post by Gorskar:

Hi,

We are migrating customers gradually rather than doing every exchange all at once. This is due to a couple of reasons, 1 reason is that BT are unable to migrate our entire customer base in one go. Another reason is that a large number of simultaneous migrations would inevitably have an adverse hit on support - as there will always be a few that don't go smoothly.

There is a post here that explains the migration process in more detail: http://forums.thinkbroadband.com/zen/t/3778322-re-sc...

Hope that helps
[/quote

[QUOTE]Hi,

We are migrating customers gradually rather than doing every exchange all at once.

Hi James
well if i could be prioritized that would indeed be very useful for me in my daily work on the Internet

Wilders Security Admin
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In reply to a post by zebedeee:

New customers get it straight away.

Maybe you should cancel & reapply ?

I didn't know that and hope i don't have to go down that road :-\ :blink:

Wilders Security Admin
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Hi Nick, if you could PM me your username I can chase up where this is upto. The migrations of existing customers are being done in batch's to ensure that we don't switch everyone across over night and then have it all go horribly wrong. A controlled staged migration is the best way to make sure we don't compromise the quality of service and handle the unavoidable issues that do sometimes crop up with migrations.

Its true new connection's are going onto 21cn where possible but as these are new connection's in the first place it's no addition load to put this onto the new network from the start.

Aaron Eldridge
ZeN Internet
Technical Support
ZeN are recruiting! Click here to view the opportunities available.
The opinions expressed here are that of my own and not that of ZeN Internet

In reply to a post by drefsab:

Hi Nick, if you could PM me your username I can chase up where this is upto. The migrations of existing customers are being done in batch's to ensure that we don't switch everyone across over night and then have it all go horribly wrong. A controlled staged migration is the best way to make sure we don't compromise the quality of service and handle the unavoidable issues that do sometimes crop up with migrations.

Its true new connection's are going onto 21cn where possible but as these are new connection's in the first place it's no addition load to put this onto the new network from the start.

pm sent and many thanks Aaron for looking into this for me

best regards

Wilders Security Admin
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You should have a reply

Aaron Eldridge
ZeN Internet
Technical Support
ZeN are recruiting! Click here to view the opportunities available.
The opinions expressed here are that of my own and not that of ZeN Internet

In reply to a post by drefsab:

You should have a reply

Many thanks Aaron

Wilders Security Admin
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I wouldn't hurry too much. Mine has just been regraded, I've lost 3000 off the sync speed and have to tweak it -10% on DMT to get anywhere near where I had before. I'm not impressed at all, and no response from Zen either.