Hi, I've had a word with the Product manager now.
At present we don't have a proper house move service for Fibre broadband products. A move process is being worked on, but its very early stages, so I cant tell you any timescale or details of what the final process will be.
The Official line therefore presently is that moving house requires you to cancel the service at the old premises, and therefore pay for the remainder of the 12 month contract (as per the T & Cs). However if you do find yourself in the position of moving house within 12 months of the start of an FTTC contract I'd always say give us a ring, and see if we can help make the move of your broadband any easier.
Hope that answers your question.
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