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Standard User No_One
(committed) Sat 05-Mar-11 19:40:22
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20CN to 21CN?


[link to this post]
 
My exchange has recently been enabled for up to 20mb services. I'm currently on 8000 pro and my line stats are

DownStream Connection Speed 7136 kbps
UpStream Connection Speed 448 kbps
Line Attenuation 25.0 db /14.0 db
Noise Margin 9.1 db /21.0 db

I did just replace my router last week and this newer one is giving a slightly faster sync (previous was 6720 kbps) smile

Is the migration to the newer services automatic or by request? If it's by request, what should I expect based on those stats?

Thanks!
Standard User techguy
(member) Tue 08-Mar-11 15:25:59
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Re: 20CN to 21CN?


[re: No_One] [link to this post]
 
You have to request it via the portal.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User No_One
(committed) Tue 08-Mar-11 19:42:13
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Re: 20CN to 21CN?


[re: techguy] [link to this post]
 
When I select "regrade a service" it just gives the options to regrade to 8000 Lite, 8000 Active, and the 2 office services. I'd want to move from 8000 Pro to Zen Pro


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Standard User techguy
(member) Tue 08-Mar-11 20:12:17
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Re: 20CN to 21CN?


[re: No_One] [link to this post]
 
It may just be that Wholesale Broadband Managed Connect (WBMC) hasn't yet been enabled on that exchange (pr Zen haven't yet been notified that it has)

Best thing you can do is to talk to support or drop them a mail with your username and they will let you know and may even be able to order the regrade for you (takes up to about 10 days I think as BT work is required)

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Tue 08-Mar-11 20:14:43)

Standard User techguy
(member) Tue 08-Mar-11 20:25:42
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Re: 20CN to 21CN?


[re: techguy] [link to this post]
 
Sign into the Customer Portal. click My Services and then Broadband and SDSL on the left hand navigation and then click View Line Data and look for 'your current line technology is'

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Tue 08-Mar-11 20:27:15)

Standard User No_One
(committed) Tue 08-Mar-11 20:31:56
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Re: 20CN to 21CN?


[re: techguy] [link to this post]
 
"Your current line technology is IP Stream Max ADSL"
Standard User techguy
(member) Tue 08-Mar-11 21:17:07
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Re: 20CN to 21CN?


[re: No_One] [link to this post]
 
I maybe wrong but I don't think you can get 20 Meg on that line type, are you sure the exchange has been upgraded to 21CN?

I think you need to talk to support.

Mine says WBMC, I did try the 20 meg service but because of my line length it became quite unstable and ended up down to 350k, now get about 1.9 Mbps but with your stats you'll get a good speed I suspect.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Tue 08-Mar-11 21:19:39)

Standard User No_One
(committed) Tue 08-Mar-11 23:19:04
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Re: 20CN to 21CN?


[re: techguy] [link to this post]
 
When I put my phone number into the checker on the Zen homepage it says

"Line enabled for "up to 20 Mbps": Yes

Samknows site says for my exchange

"21CN WBC status: Enabled as of 28/02/2011"
Standard User jphilip
(member) Wed 09-Mar-11 09:36:02
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Re: 20CN to 21CN?


[re: No_One] [link to this post]
 
The process is that once the exchange is enabled at some point Zen will move your line to 21CN.
Then the upgrade option becomes available in the portal.

You could have a word with Zen to see if your line can be moved soon.
ISP Representative BCS
(isp) Wed 09-Mar-11 22:07:33
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Re: 20CN to 21CN?


[re: jphilip] [link to this post]
 
Hi No_one,

Do you know which exchange are you on?

jphilip is correct in that we will need to move you to 21CN before you can request the upgrade.

Many thanks,
Brian

Brian Storey -
ZeN Internet
Senior Provision Specialist

Contact Zen Customer Services:-

T: 0845 058 9000 / 777 option 5. 9am to 5pm weekdays
E: customerservices@zen.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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