The first 2 are easy to answer:
1. How much extra is a block of 8 IP's?
A: Comes standard if you request this at the time of Order
2. Can I do a combined PSTN/VDSL order - so my phone line and DSL is on one bill from Zen?
A: Yes you can. Zen now do phone line rental and Voice services which can be combined.
Number 3 however is easy to answer to a point:
3. What service level is "guaranteed" on both the BT and Zen side? Can't find anything about either of these anywhere....
A: It is a provided as a 'Best Effort Service.' This means we will do all we can to make sure any downtime is minimal, however the is no Gaurantee on this service and no SLA. This is consistent with all DSL based products,
When coming from a Leased Line, this can be a bit daunitng, however when you look at the cost of adding a second line and using a single Router that has Dual Wan, then you will be able to combine both lines for a reduncy. This will work in a simalar manner to the DSL Backup services Zen provides with the Leased Lines as standard.
I hope this helps.
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Edited by Azzaka (Sun 27-Mar-11 11:27:49)