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Standard User Unconfirmed
(learned) Wed 13-Apr-11 15:30:06
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ADSL2 Activation


[link to this post]
 
My Exchange was due to go RFS 31/03/2011. The BT Wholesale ADSL Checker says that my exchange is enabled for ADSL2 (it seems SamKnows hasn't been updated in a while).

How long is it between the exchange being activated and being able to change to the ADSL2 product in the Zen Portal? Will I receive an email when I can change?

Edited by Unconfirmed (Wed 13-Apr-11 15:31:48)

ISP Representative Azzaka
(isp) Wed 13-Apr-11 16:15:38
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Re: ADSL2 Activation


[re: Unconfirmed] [link to this post]
 
The line will be migrated automatically for you. You will be notified before and after the migration.

Once the line has been migrated you will be able to choose ADSL2+.

As for the ADSL Checker, I use Kitz's website: http://kitz.co.uk/adsl/adslchecker.php

Kindest Regards,

Leo Goile
---
ZeN Internet
Technical Support
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User seekdestroy2
(learned) Wed 13-Apr-11 16:23:31
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Re: ADSL2 Activation


[re: Unconfirmed] [link to this post]
 
It can take up to 3 months to be activated on your line. BT migrate over batches of lines at a time. I think you can pay £15 to get your line activated in 1 week.

Once your specific line is activated you will get the email smile


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Standard User 2pods
(regular) Thu 14-Apr-11 12:04:55
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Re: ADSL2 Activation


[re: Azzaka] [link to this post]
 
Kitz still gives me the old 31/3/2011 date too, but both ADSL 24 , the BT checker , and Zen's checker here tells me my line is enabled.

Have a try

I'm still waiting to get an email though.

ZeN 8000 Lite
ISP Representative mickbzen
(isp) Fri 15-Apr-11 14:18:12
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Re: ADSL2 Activation


[re: 2pods] [link to this post]
 
Hi

Please can you PM me the phone number your broadband is on and ill have a look at this for you, thanks

Kind Regards

Mick Bolton

ZeN Internet Customer Services
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Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 2pods
(regular) Fri 15-Apr-11 18:23:05
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Re: ADSL2 Activation


[re: mickbzen] [link to this post]
 
PM sent

Thanks for looking into it for me.

ZeN 8000 Lite
ISP Representative BCS
(isp) Fri 15-Apr-11 19:11:12
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Re: ADSL2 Activation


[re: 2pods] [link to this post]
 
Hi 2pods,

Unfortunately Mick is off for a bit now on holiday so is unlikely to pick up on your PM straight away.

If you can let me know your exchange code, I can see where things stand for you smile.

Regards,
Brian

Brian Storey -
ZeN Internet
Senior Provision Specialist

Contact Zen Customer Services:-

T: 0845 058 9000 / 777 option 5. 9am to 5pm weekdays
E: customerservices@zen.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 2pods
(member) Fri 15-Apr-11 19:18:23
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Re: ADSL2 Activation


[re: BCS] [link to this post]
 
Thanks Brian

Exchange is Gourock 01475

ZeN 8000 Lite
ISP Representative BCS
(isp) Mon 18-Apr-11 10:02:42
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Re: ADSL2 Activation


[re: 2pods] [link to this post]
 
Morning 2pods,

Hope you had a good weekend.

Mixed news on this I'm afraid.

We have tried to migrate our customers on your exchange on two occasions, so far without success (April & May periods). The exchange is 21CN enabled though.

We are now moving towards the June period where we will again attempt to get your exchange in the bulk migrations process.

I think if we fail at the third attempt we will have to look at alternative options for you and others at that exchange.

We are trying frown.

Many thanks,
Brian

Brian Storey -
ZeN Internet
Senior Provision Specialist

Contact Zen Customer Services:-

T: 0845 058 9000 / 777 option 5. 9am to 5pm weekdays
E: customerservices@zen.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 2pods
(member) Mon 18-Apr-11 11:26:53
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Re: ADSL2 Activation


[re: BCS] [link to this post]
 
Hi Brian

Thanks for getting back to me.

Could you tell me what the problems were in migration, and what the alternative options would be ?

Certainly doesn't sound good frown

Peter

ZeN 8000 Lite
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