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Standard User stevekeyte
(newbie) Mon 09-May-11 22:07:04
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A sad farewell


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Well, after being a Zen customer for ten years, I've taken the difficult decision to move ISP's as I can't justify to myself the cost of upgrading to 40Mb FTTC on zen, when there are competitors out there doing it a lot cheaper.
As other people have said, you can't fault the technical and customer service, or the reliability of the service, unfortunately, this is a decision driven by cost!
I've spoken to customer services this morning to get the MAC code and I did explain my reasons for leaving, but they just couldn't match the prices currently on offer by BT and the said they fully understood my decision.
So, after all this time, it's a sad day for me to be leaving Zen, but it's a decision that I really could not afford to take,

Steve

Edited by stevekeyte (Mon 09-May-11 22:11:56)

ISP Representative Azzaka
(isp) Tue 10-May-11 09:18:20
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Re: A sad farewell


[re: stevekeyte] [link to this post]
 
All the best Steve.

We do appreciate that in the current climate people are trying to save where they can. If you need help you know where we are.

Kindest Regards,

Leo Goile
---
ZeN Internet
Technical Support
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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