Phil - Thank you!
One thing though - where BT publish exhange names for pew's and outages can that be shown in the listings as well. A string of phone numbers is great if you don't care much or understand exchange names, but its a bit useless in the real world where numbers are not split into even blocks etc.
I'm not following you here unfortunately - can you explain how this would help please?
Also any chance of a search box for a given MSO or PEW ref number?
It's possible, but I can't see a general use for this - the vast majority of users will work based on their telephone number; especially as the only way to see the reference is to visit this page (or the equivelant at other ISPs). I guess it might be helpful for large 'general' outages where area codes aren't provided; it's very much a limited mileage feature though?
Any chance of an RSS feed, or the option to get email alerts for specific customer lines.
There are two RSS feeds for faults and maintenance there. (click your browser's 'RSS' indicator thingy). The RSS feeds are also listed here:
Zen RSS Feeds
We're thinking about how to indicate things specific to particular lines and...
And lastly - any chance of tying this in with the user portal so that people will see notices against there lines/.services from there without digging through a big list - it might save you some user queries.
... is probably the way to do that. A RAG (Red/Amber/Green) indicator in the Portal linking to the particular notice(s). Can't guarantee we'll do it - but it's on my wish list.
I'm glad to see the folks of Zen land listen to customers and partners.
And I'm pleased to see the effort's appreciated.
All we need now is a way to alert your 24hr NOC staff about significant outages (Like the BGP blip a couple of weeks ago) It's fine to post something on here and hope it's picked up on. I'm just thinking something like a twitter/email/IM/SMS way in for out of hours faults.
It isn't relevant for the "BGP blip" (so you might decide to class the following as 'irrelevant'
) but as part of the work we've done that's brought you the improved supplier fault/maintenance page we're also working on some "behind the scenes" tools to provide us an 'early warning' of major BT outages prior to BT identifying it; this is helping us respond better to these events.
At the moment it is very manual however - as we're experimenting prior to putting some automation around it (basically making sure we're not responding to 'normal' activity as though it's a fault). Once it's finalised though that should help with BT-based issues of varying severity 24/7.
I do get what you're saying here though - sometimes there are issues that end users may spot before we do, and out-of-hours it's currently not really possible to communicate that to us. Certainly something to think about.
Right - I've got some Excel 'fun' to get back to.
Thanks for your feedback - much appreciated.
ZeN Performance and Process Improvement Manager
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