User comments on ISPs
  >> Zen Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | [5] | 6 | 7 | 8 | 9 | 10 | 11 | (show all)   Print Thread
Standard User Tox_Laximus
(member) Mon 16-May-11 22:12:01
Print Post

Re: Contention / Traffic shaping


[re: aquilla] [link to this post]
 
In reply to a post by aquilla:
May I recommend the following product:

http://business.bt.com/broadband-and-internet/intern...

Guaranteed service level agreements, high speed internet 24x7x365 or you money back and a fully managed service. Sounds perfect. wink


BT are banned in my threads, so no you can't, unless your treating me tongue

My Broadband Speed TestMy Broadband Speed Test
Standard User Tox_Laximus
(member) Mon 16-May-11 22:26:51
Print Post

Re: Contention / Traffic shaping


[re: ajays] [link to this post]
 
In reply to a post by ajays:
Hello,

I've not been following this threat so canít comment on any other points you may have raised. However, you may be interested to know that for the benefit of our customers we publish current and historical information on queue times for all our customer facing teams.

The stats allow you to see exactly how long the current call queue is and how many customers are in that queue.

http://www.zen.co.uk/contact-us/telephone-statistics...


You could use that information to assign more operators at busy times, did you think of that?

I think not...

You can thank me later.

My Broadband Speed TestMy Broadband Speed Test
Standard User ian_c
(eat-sleep-adslguide) Tue 17-May-11 01:26:39
Print Post

Re: Contention / Traffic shaping


[re: krazykizza] [link to this post]
 
It's probably time to put the troll food away.


Register (or login) on our website and you will not see this ad.

Standard User Tacitus
(experienced) Tue 17-May-11 08:59:36
Print Post

Re: Contention / Traffic shaping


[re: ian_c] [link to this post]
 
In reply to a post by ian_c:
It's probably time to put the troll food away.
Time to lock the thread since it's not going anywhere. smile

Edited by Tacitus (Tue 17-May-11 09:00:26)

ISP Representative SkyFire
(isp) Tue 17-May-11 10:06:37
Print Post

Re: Contention / Traffic shaping


[re: Tox_Laximus] [link to this post]
 
Hi,

The most likely cause of the issue you're seeing will be peak usage at a local (exchange) level, potentially affecting any non-LLU ISP, resulting in you experience the effects of contention. Obviously the Royal Wedding isn't a factor now, but a couple of weeks ago it will have been. The timing of that event, Zen-wise, would correspond with our network's quieter times (evenings/weekends/bank holidays, as we're predominently a business ISP), however they are consumer peaks so the exchange (BT) back haul will be more likely to experience contention.

BT have planning limits around 'acceptable' levels of contention, and unfortunately the speeds you're seeing would not be sufficient for BT to consider it time to increase capacity. We do detail the thresholds for performance on our website here:
Understanding broadband speeds

I'm sorry you believe we're deliberately taking action to somehow restrict your speeds, but I assure you that's not the case.

Kind regards,
Phil.

--
Phil Long
ZeN Performance and Process Improvement Manager
15.4" MacBook Pro with Thunderbolt- raaa!

Please note, I will not respond to unsolicited private messages.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Tox_Laximus
(member) Tue 17-May-11 10:29:16
Print Post

Re: Contention / Traffic shaping


[re: SkyFire] [link to this post]
 
In reply to a post by SkyFire:
I'm sorry you believe we're deliberately taking action to somehow restrict your speeds, but I assure you that's not the case.

Kind regards,
Phil.


Why pay zen £30 for [censored] contended broadband when I can pay sky £7.50 for [censored] contended broadband.

This so called problem did not exist a month ago, you can expect to lose a lot of customers coz we are not as stupid as you think we are, zen...

My Broadband Speed TestMy Broadband Speed Test

Edited by Tox_Laximus (Tue 17-May-11 10:30:27)

Standard User Tox_Laximus
(member) Tue 17-May-11 10:37:16
Print Post

Re: Contention / Traffic shaping


[re: Tacitus] [link to this post]
 
In reply to a post by Tacitus:
In reply to a post by ian_c:
It's probably time to put the troll food away.
Time to lock the thread since it's not going anywhere. smile


LOL, sounds like a zen employee trying to sweep this thread under a rug, how many back handers does it take to close a thread btw?

My Broadband Speed TestMy Broadband Speed Test
Standard User krazykizza
(fountain of knowledge) Tue 17-May-11 11:08:35
Print Post

Re: Contention / Traffic shaping


[re: Tox_Laximus] [link to this post]
 
You haven't seen my house setup laugh

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User krazykizza
(fountain of knowledge) Tue 17-May-11 11:19:44
Print Post

Re: Contention / Traffic shaping


[re: aquilla] [link to this post]
 
Haha! laugh

Cost? £30.... PER DAY!

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User uno
(fountain of knowledge) Tue 17-May-11 12:14:46
Print Post

Re: Contention / Traffic shaping


[re: Tox_Laximus] [link to this post]
 
In reply to a post by Tox_Laximus:
Why pay zen £30 for [censored] contended broadband when I can pay sky £7.50 for [censored] contended broadband.


Because one relies on BT's expensive network, and one relies on Sky's own cheaper network. That is quite obvious.

This so called problem did not exist a month ago, you can expect to lose a lot of customers coz we are not as stupid as you think we are, zen...


That statement is fairly ironic in itself. I doubt Zen think that at all but half your posts are only backing up what assumption you feel Zen have of yourself as a "customer"!

You don't seem to appreciate what Zen have said and whilst it may not have been there a month ago, congestion and the amount of users on an exchange or "VP" can increase as well as decrease - BT do have to move users around at exchanges when they have not correctly judged the balance on each VP.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Pages in this thread: 1 | 2 | 3 | 4 | [5] | 6 | 7 | 8 | 9 | 10 | 11 | (show all)   Print Thread

Jump to