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ISP Representative BCS
(isp) Tue 17-May-11 13:16:15
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Re: Contention / Traffic shaping


[re: Tox_Laximus] [link to this post]
 
Hi Tox_Laximus,

I'm sorry to hear about the reduction in throughput speeds and I can certainly appreciate the reasons for your frustration.

However I do feel it is appropriate that I highlight to you and others who may be reading, that your suggestion of us 'trying it on' and any other underhand tactics are misplaced.

From searching other thinkbroadband threads, I can see this problem isn't uncommon for you. Whilst some of the previous causes may be due to active traffic management on your line I do notice that you are on an exchange serving a University area. It is not uncommon for these areas to suffer from contention from time to time, especially toward the end of final semester. Iíve seen this myself when connected to the Rusholme exchange in Manchester. Spikes can also be caused by a large up take in services being connected that go on to exceed of the existing backhaul capacity. In any case, these are usually identified and upgraded within a couple of weeks if not earlier.

It is also fair to highlight that in the interests of balance, when you spoke to us we identified a couple of drops which may indicate a seperate problem, however this was masked by local behaviours taken when the router isnít in use. As such it isnít possible to determine if an issue actually existed which may magnify the problems you are experiencing. An option was presented to provide help but it would appear we wonít see this exercised.

This response isnít designed to provoke a or enter into an argument however as this is a public space where accusations are being made, it is fair for us to highlight any misplaced comments. Again I don't discount your frustration and understand your point of view.

I wish you all the best with your new provider.

Kind regards,
Brian

Brian Storey -
ZeN Internet
Senior Provision Specialist

Contact Zen Customer Services:-

T: 0845 058 9000 / 777 option 5. 9am to 5pm weekdays
E: customerservices@zen.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Gypsydog
(fountain of knowledge) Tue 17-May-11 14:03:10
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Re: Contention / Traffic shaping


[re: BCS] [link to this post]
 
And on that note, it would be the ideal time for the mods to lock the thread.

You cannot employ reason with the unreasonble. frown

DrayTek Vigor 2710n


ZeN Active 8000
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Every man should have at least two computers; one to use and one to tinker with.
Standard User Tacitus
(experienced) Tue 17-May-11 17:09:31
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Re: Contention / Traffic shaping


[re: Gypsydog] [link to this post]
 
In reply to a post by Gypsydog:
You cannot employ reason with the unreasonble. frown
I'm not sure I would describe the OP in such polite terms smile


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Standard User ukhardy07
(member) Tue 17-May-11 18:07:08
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Re: Contention / Traffic shaping


[re: Tacitus] [link to this post]
 
Agreed.

Edited by ukhardy07 (Tue 17-May-11 18:09:25)

Standard User Sandgrounder
(knowledge is power) Wed 18-May-11 09:20:51
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Re: Contention / Traffic shaping


[re: mixt] [link to this post]
 
In reply to a post by mixt:
There you have it, official from the horses mouth.
Not really. It is just hearsay. smile



Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet (Aquiss) - DrayTek Vigor 2600
Standard User Tox_Laximus
(member) Wed 18-May-11 23:43:07
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Re: Contention / Traffic shaping


[re: Tox_Laximus] [link to this post]
 
This thread has raised way too much interest which is very suspect, and there are a lot of people trying cheap tactics to shut me up.

My speeds have miraculously gone back to normal, a zen employee knows who I am which means either my real name is Tox Laximus (lmao) or some admin from this site is sharing personal data with zen (IP address), I know the latter to be true.

I know when I'm being had, once I had respect for zen but now I see them hide behind the same scripted babble of the lame ISP's.

I would advise others who are faced with any excuses from their ISP's to just migrate, there are no excuses for bad service, one recorded written letter and contacting ofcom is all it takes to get out of a contract, if you let company's get away with giving you a bad service they will do, far too many people will not fight back.

This thread is over, I'm moving to sky, and thats the end of it.

My Broadband Speed TestMy Broadband Speed Test
Standard User Tox_Laximus
(member) Wed 18-May-11 23:56:32
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Re: Contention / Traffic shaping


[re: BCS] [link to this post]
 
In reply to a post by BCS:
It is also fair to highlight that in the interests of balance, when you spoke to us we identified a couple of drops which may indicate a seperate problem, however this was masked by local behaviours taken when the router isnít in use. As such it isnít possible to determine if an issue actually existed which may magnify the problems you are experiencing. An option was presented to provide help but it would appear we wonít see this exercised.


Do you want to explain how you know who I am?

My Broadband Speed TestMy Broadband Speed Test
Standard User ian_c
(eat-sleep-adslguide) Thu 19-May-11 01:18:02
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Re: Contention / Traffic shaping


[re: Tox_Laximus] [link to this post]
 
I'm gonna take a wild stab in the dark and guess that your attitude gave you away...

Standard User rentanuke
(member) Thu 19-May-11 08:14:52
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Re: Contention / Traffic shaping


[re: ian_c] [link to this post]
 
rotfl laugh

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ZenADSL 8000 Pro 8Mb ZeN
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Standard User Tacitus
(experienced) Thu 19-May-11 08:22:05
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Re: Contention / Traffic shaping


[re: Tox_Laximus] [link to this post]
 
In reply to a post by Tox_Laximus:
This thread is over, I'm moving to sky, and thats the end of it.
Lucky Sky.......
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