I'm sorry to hear about the reduction in throughput speeds and I can certainly appreciate the reasons for your frustration.
However I do feel it is appropriate that I highlight to you and others who may be reading, that your suggestion of us 'trying it on' and any other underhand tactics are misplaced.
From searching other thinkbroadband threads, I can see this problem isn't uncommon for you. Whilst some of the previous causes may be due to active traffic management on your line I do notice that you are on an exchange serving a University area. It is not uncommon for these areas to suffer from contention from time to time, especially toward the end of final semester. Iíve seen this myself when connected to the Rusholme exchange in Manchester. Spikes can also be caused by a large up take in services being connected that go on to exceed of the existing backhaul capacity. In any case, these are usually identified and upgraded within a couple of weeks if not earlier.
It is also fair to highlight that in the interests of balance, when you spoke to us we identified a couple of drops which may indicate a seperate problem, however this was masked by local behaviours taken when the router isnít in use. As such it isnít possible to determine if an issue actually existed which may magnify the problems you are experiencing. An option was presented to provide help but it would appear we wonít see this exercised.
This response isnít designed to provoke a or enter into an argument however as this is a public space where accusations are being made, it is fair for us to highlight any misplaced comments. Again I don't discount your frustration and understand your point of view.
I wish you all the best with your new provider.
Senior Provision Specialist
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