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Standard User otester
(learned) Wed 06-Jul-11 01:58:14
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Migrate to Zen from TalkTalk LLU


[link to this post]
 
I currently have Line rental + Broadband with Xilo (TalkTalk LLU reseller).

On the Zen site it says £40 connection fee for new customers, however I got an email back stating it would be free.

I would like a second opinion on this on whether migration from any LLU provider to Zen results in a charge from Zen?

Looking at the Office 200GB package.
Standard User lodge
(committed) Wed 06-Jul-11 06:28:00
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Re: Migrate to Zen from TalkTalk LLU


[re: otester] [link to this post]
 
Why don't you call Zen and get it from the horse's mouth?
Standard User otester
(learned) Wed 06-Jul-11 20:31:10
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Re: Migrate to Zen from TalkTalk LLU


[re: lodge] [link to this post]
 
In reply to a post by lodge:
Why don't you call Zen and get it from the horse's mouth?


Had to wait til morning to call, turns out it would be £40+VAT :/


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Standard User techguy
(member) Sat 09-Jul-11 15:24:30
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Re: Migrate to Zen from TalkTalk LLU


[re: otester] [link to this post]
 
Unfortunately this is likely to be charged irrespective of the ISP you choose if you wish to switch to an ISP that uses BT Wholesale for its ADSL cirsuits unless an ISP agrees to waive the charge but then you are likely to be looking at a lengthy contract.

This is a charge levied by BT because an engineer has to literally disconnect the wires from the LLU provider's equipment and then connect it to BT Wholesale's kit.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Sat 09-Jul-11 15:24:52)

Standard User otester
(learned) Sat 09-Jul-11 18:17:53
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Re: Migrate to Zen from TalkTalk LLU


[re: techguy] [link to this post]
 
Looks like I'll be staying on this low usage package then :/

Just cancelled my Usenet account, was very painful :'(
Standard User techguy
(member) Sun 10-Jul-11 10:36:38
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Re: Migrate to Zen from TalkTalk LLU


[re: otester] [link to this post]
 
Bite the bullet and make the change, I guarantee you'll be glad you did smile

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User Adsl24
(fountain of knowledge) Sun 10-Jul-11 11:27:08
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Re: Migrate to Zen from TalkTalk LLU


[re: otester] [link to this post]
 
You may also find that you can't "migrate" to Zen because you are on an unbundled phone+broadband (MPF) service with Xilo. This means that to have broadband with anyone else such as Zen, you'll first need to move your landline back to BT (or another BT-based provider) which will cause your broadband to stop. You'll then have to place a "new" order with Zen as a migration won't work as Xilo can't provide a MAC on an MPF service due to the way these services work.

James
ADSL24 Broadband
http://adsl24.co.uk

Edited by Adsl24 (Sun 10-Jul-11 11:29:45)

Standard User otester
(learned) Sun 10-Jul-11 12:29:47
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Re: Migrate to Zen from TalkTalk LLU


[re: techguy] [link to this post]
 
Would cost £88 to move to Zen.

I plan to move to a C&W LLU area within the coming months so...
Standard User techguy
(member) Sun 10-Jul-11 22:09:30
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Re: Migrate to Zen from TalkTalk LLU


[re: otester] [link to this post]
 
Ouch, I did use O2 for about a month but that was partially unbundled I believe so I did not have to pay when I moved.

Could always look on the price comparison sites to see if a phone company is offering free connection.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User otester
(learned) Sun 10-Jul-11 22:35:13
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Re: Migrate to Zen from TalkTalk LLU


[re: techguy] [link to this post]
 
Apart from the usage issue, the service is great.

I wouldn't be staying in my current location long enough to complete the contract and when I move I intend to start fresh, ICUK LLU broadband + Phone for £35, had them at uni and they were solid.
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