The issue was referred to the provisioning team who tweaked the IP profile and the throughput went up in a couple of hours.
I was trying to help someone with a domain issue on another forum and changed the DNS servers from Zen's to a third party's for a time. (yep I know I should have done it in Windows but hindsight is a wonderful thing)
Anyway, the changes meant a couple of resyncs due to the router design (Netgear DG834G v4)
Have a sync of 2752 down and BT speedtester shows an IP profile of 2500 but actual throughput is around 1932 Kbps, previously I had throughput of around 2384 kbps.
Before I contact support are they still able to do anything as I know the tools were changed according what I read on another ISP forum.
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Edited by techguy (Thu 14-Jul-11 18:09:59)